Robert Browning
Columbus
Summary
Senior Systems Engineer with 15+ years of IT support experience, over 10 years of project based work, and 6 years of MSP experience supporting and optimizing enterprise infrastructure across hybrid Windows, Linux, and cloud environments. Proficient in SQL Server, Exchange Online, DNS, DHCP, and virtualization platforms including VMware and Citrix. Strong background in Azure deployments, network and system integrations, automation, and data-driven performance tuning. Skilled at diagnosing complex infrastructure issues, collaborating across teams, and ensuring reliable, secure operations in mission-critical environments. Leading enterprise networking, cloud migrations, and global infrastructure modernization projects. Skilled in architecting next-generation networks, driving WAN redesigns, and implementing automation-driven solutions. Expertise spans Cisco enterprise routing/switching, multi-cloud networking (AWS, Azure, GCP), and network automation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
MSP Senior Systems Engineer
All-Lines Technology
Columbus
05.2023 - Current
- Provide advanced troubleshooting and Level 4 support across Windows and Linux systems in hybrid cloud environments.
- Implemented Windows Autopilot deployment profiles to streamline device provisioning.
- Administered Microsoft 365 suite, including Exchange Online, Teams, and SharePoint, optimizing collaboration and security policies.
- Lead enterprise network modernization and hybrid infrastructure projects, including WAN redesigns, data center migrations, and SaaS adoption.
- Administer SQL Server and Exchange Online infrastructure, including DNS, DHCP, and user access management.
- Lead ERP/WMS SaaS integration projects with SAP-linked automation.
- Directed enterprise system cutovers for logistics workflows.
- Design and automate configuration management tasks using PowerShell and Python scripts.
- Support Databricks and Informatica ETL integrations with enterprise ERP/WMS systems.
- Manage multi-domain Active Directory, Azure AD, and hybrid data integrations.
- Lead cross-functional collaboration on system migrations, incident resolution, and RCA reporting.
- Managed Microsoft Intune for endpoint management and mobile device security.
- Administered Barracuda Backup and Recovery solutions.
- Supported and troubleshot customer firewalls such as Fortinet, Palo Alto, Cisco Meraki, WatchGuard, SonicWall, Barracuda.
- Participate in on-call rotation to ensure continuous infrastructure uptime and support.
- Partnered with executive leadership and cross-functional teams to deliver secure, scalable cloud connectivity.
- Mentored engineers on best practices for network automation and Zero Trust security frameworks.
Systems & Network Administrator / Tier III Support Engineer
Sage Network & Communications (MSP)
Camarillo
09.2021 - 05.2023
- Supported Azure AD, Exchange Online, and Windows/Linux environments for multi-site enterprise clients.
- Managed SQL database and ERP connectivity troubleshooting for performance optimization.
- Deployed and configured Windows Autopilot to streamline device provisioning and setup.
- Managed virtualized environments using VMware ESXi and Hyper-V, including VM creation, configuration, and maintenance.
- Administered Microsoft 365 services.
- Automated reporting and infrastructure monitoring using PowerShell and Unix scripting.
- Implemented VMware (ESXi, Hyper-V) and Citrix virtual environments to improve system reliability and scalability.
- Supported and maintained network security appliances, including Fortinet, Palo Alto, Cisco Meraki, WatchGuard, and SonicWall, ensuring firewall, VPN, and security policy enforcement.
- Implemented secure connectivity and network segmentation for enterprise SaaS adoption.
- Collaborated with architects to evaluate hybrid networking designs and transition strategies.
Database & Network Administrator
RDI Intuitive Technical (MSP)
Columbus
11.2019 - 09.2021
- Administered SQL databases, ETL processes, and ERP integrations in AWS and Azure hybrid setups.
- Supported Windows Server, Active Directory, and Exchange systems for enterprise clients.
- Administered Microsoft 365 services, including Exchange Online, Teams, and SharePoint, managing users, groups, and access policies.
- Conducted RCA for recurring performance issues, improving SLA adherence and uptime metrics.
- Assisted with firewall configuration, VPN management, and DNS/DHCP administration.
- Deployed BGP and OSPF routing with MPLS to support enterprise WAN environments.
- Conducted RCA for recurring network performance issues and implemented preventive fixes.
- Managed and maintained firewalls, including Fortinet, Palo Alto, Cisco Meraki, WatchGuard, and SonicWall, ensuring network security, VPN connectivity, and policy compliance.
- Managed VMware (ESXi, Hyper-V) environments.
- Deployed and configured Windows Autopilot to streamline device provisioning and setup for end users.
- Managed Microsoft Intune to enforce device compliance.
- Delivered automation and scripting solutions to enhance ERP/warehouse communication workflows.
Tier II Help Desk Technician / System Administrator
Community Choice Financial
Dublin
07.2019 - 11.2019
- Provided technical support for 500+ users across corporate and warehouse environments.
- Troubleshot Windows, SQL-based ERP, and network connectivity issues.
- Supported user access, Active Directory, and ticket escalation workflows in ServiceNow.
- Provided support and troubleshooting for numerous tasks including: Autopilot, Intune, VMware, Hyper-V, O365, system backups, recovery, and more.
IT Analyst
Cardinal Health
06.2018 - 06.2019
Tier II Support Tech
Verizon
03.2015 - 06.2018
Technical Lead
Sprint
08.2012 - 03.2015
Education
High School Diploma -
Franklin University
Columbus, Ohio, OHSkills
- Windows Server
- Linux/Unix
- Active Directory
- Group Policy
- Exchange Online
- DNS/DHCP
- Hybrid Migrations
- SQL Server
- Teradata
- Query Optimization
- Performance Tuning
- WMS/ERP Integrations
- VMware
- Citrix
- Nutanix
- Azure AD
- AWS
- GCP
- Cisco IOS/NX-OS
- Arista EOS
- Palo Alto
- Fortinet
- Meraki
- WatchGuard
- SonicWall
- Barracuda
- TCP/IP
- VLANs
- VPN
- BGP
- OSPF
- MPLS
- VXLAN
- SD-WAN
- NAT
- Zero Trust/SASE
- Wireshark
- AWS Transit Gateway
- Azure Virtual WAN
- GCP VPCs
- PowerShell
- Python
- Unix Scripting
- Ansible
- Terraform
- CI/CD Pipelines
- Infrastructure as Code
- Automation Pipelines
- ServiceNow
- SolarWinds
- Datadog
- RCA
- SLA Compliance
- ITIL v4
- On-Call Support
- Root Cause Analysis
- Cross-Functional Team Leadership
- Stakeholder Communication
- Data Center Migrations
- Automation Solutions
Certification
- Cisco Certified Network Associate (CCNA), Active
- ITIL v4 Certified
- CompTIA A+, Active
Skills
Windows Server, Linux/Unix, Active Directory, Group Policy, Exchange Online, DNS/DHCP, Hybrid Migrations, SQL Server, Teradata, Query Optimization, Performance Tuning, WMS/ERP Integrations (Tecsys Elite, SAP ECC/S4), VMware (ESXi, Hyper-V, clustering, distributed switching, vSAN), Citrix, Nutanix, Azure AD, AWS, GCP, Cisco IOS/NX-OS, Arista EOS, Palo Alto, Fortinet, Meraki, WatchGuard, SonicWall, Barracuda, TCP/IP, VLANs, VPN, BGP, OSPF, MPLS, VXLAN, SD-WAN, NAT, Zero Trust/SASE, Wireshark, AWS Transit Gateway, Azure Virtual WAN, GCP VPCs, Hybrid SaaS/ERP/WMS Connectivity, PowerShell, Python, Unix Scripting, Ansible, Terraform, CI/CD Pipelines, Infrastructure as Code (IaC), Automation Pipelines, ServiceNow, SolarWinds, Datadog, RCA, SLA Compliance, ITIL v4, On-Call Support, Root Cause Analysis, Cross-Functional Team Leadership, Stakeholder Communication, Data Center Migrations, Automation Solutions
Timeline
MSP Senior Systems Engineer
All-Lines Technology
05.2023 - Current
Systems & Network Administrator / Tier III Support Engineer
Sage Network & Communications (MSP)
09.2021 - 05.2023
Database & Network Administrator
RDI Intuitive Technical (MSP)
11.2019 - 09.2021
Tier II Help Desk Technician / System Administrator
Community Choice Financial
07.2019 - 11.2019
IT Analyst
Cardinal Health
06.2018 - 06.2019
Tier II Support Tech
Verizon
03.2015 - 06.2018
Technical Lead
Sprint
08.2012 - 03.2015
High School Diploma -
Franklin University