Summary
Overview
Work History
Education
Skills
Clearance
Professional Development
Timeline
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Brittany Brumfield

Biloxi

Summary

Dynamic professional with extensive experience in technical support and security operations, notably at Metronet. Proven expertise in cybersecurity risk assessment and exceptional customer service. Achieved a 100% incident-free record in traffic management, showcasing strong analytical skills and a commitment to operational excellence. Adept at problem-solving and fostering team collaboration to enhance service delivery.

Overview

13
13
years of professional experience

Work History

Tech Support

Metronet
Remote
07.2024 - 02.2025
  • Provided technical support to residential and business customers, troubleshooting internet connectivity issues and optimizing network performance.
  • Assisted customers with firewall configurations and security settings to enhance network protection.
  • Diagnosed and resolved router, modem, and Wi-Fi issues, ensuring seamless service restoration.
  • Delivered excellent customer service, guiding users through technical problems and escalating complex issues to network engineering teams when necessary.
  • Provided technical support when needed such as troubleshooting computer hardware or software issues.

Police Officer

United States Department of the Air Force
Biloxi
01.2023 - 12.2023
  • During my tenure as a Police Officer with the United States Department of the Air Force, I dedicated myself to the enhancement of information security and regulatory compliance across all operations.
  • My role was pivotal in upholding the integrity of security protocols, which entailed a meticulous approach to safeguarding both tangible and intangible Air Force assets against a spectrum of threats.
  • I excelled in the development and implementation of comprehensive security measures, emergency response, and leadership in training initiatives, all while ensuring strict adherence to federal, state, and local regulations.
  • My commitment to fostering community relations further augmented our security framework, proving instrumental in creating a secure and supportive environment for all personnel and community members.
  • My contributions have not only reinforced the base's security posture but have also elevated its compliance with evolving regulatory requirements, thereby safeguarding critical information and enhancing overall operational effectiveness.
  • Key Achievements
  • Security Vulnerability Assessments and Strategy Development: Conducted rigorous assessments of potential security threats, leading to the formulation of robust strategies that significantly enhanced the protection of assets, personnel, and classified information.
  • Emergency Response Leadership: Directed and participated in emergency operations during fires, natural disasters, and hazardous material incidents, showcasing proficiency in First Aid and CPR, thereby ensuring the well-being and safety of the base population.
  • Training and Compliance Advancement: Spearheaded training programs in firearms proficiency, self-defense, and law enforcement tactics, contributing to a well-prepared and compliant security force ready to meet contemporary challenges.
  • Incident Documentation and Policy Adherence: Ensured meticulous documentation of incidents and accidents, maintaining high standards of accountability and compliance with policy directives, thereby upholding legal and operational integrity.
  • Community Outreach and Relationship Building: Led initiatives to strengthen community bonds, fostering a culture of support and collaboration that enhanced the security ecosystem within and beyond the base perimeter.
  • Proactive Security Patrols and Rapid Response Implementation: Demonstrated exceptional agility and foresight in conducting security patrols and implementing rapid response protocols, effectively deterring potential threats and maintaining a secure environment.

Help Desk Attendant

Concentrix
USA
01.2022 - 12.2023
  • In my role as a Help Desk Attendant at Concentrix, I specialized in offering comprehensive support to Intuit and QuickBooks users, leveraging a remote setup to deliver exceptional service.
  • This position not only deepened my expertise in various software platforms, including Workday, but also honed my technical troubleshooting abilities and customer service skills.
  • My responsibilities encompassed a wide range of activities, from direct interaction with IT professionals to conducting screen shares with customers, guiding them through intricate troubleshooting processes to resolve complex issues within their QuickBooks setups.
  • This experience significantly improved my technical proficiency, communication, and problem-solving skills, enabling me to contribute effectively to team goals and enhance customer satisfaction.
  • The role demanded a high level of adaptability, technical knowledge, and the ability to work collaboratively in a fast-paced environment, preparing me for further challenges in the field of information technology and customer support.
  • Key Achievements
  • Software Proficiency Enhancement: Mastered various software platforms, including Workday, demonstrating an ability to quickly learn and effectively utilize diverse technological tools to support customer needs.
  • Technical Troubleshooting Expertise: Guided customers through detailed troubleshooting processes via screen shares, directly contributing to the resolution of complex QuickBooks setup issues and enhancing user experience.
  • Collaboration with IT Professionals: Worked hand-in-hand with IT experts, facilitating a collaborative environment that bolstered the team's capability to tackle technical challenges and streamline support processes.
  • Customer Service Excellence: Achieved high levels of customer satisfaction through adept communication and problem-solving skills, ensuring users felt supported and valued throughout the resolution process.
  • Adaptability in a Remote Environment: Exhibited exceptional adaptability and self-management skills in a remote setting, maintaining productivity and engagement despite the challenges of not being physically present in an office.
  • Continuous Learning and Development: Engaged in ongoing self-education to keep abreast of new technologies and software updates, evidencing a commitment to professional growth and the ability to remain competitive in a dynamic IT landscape.

Traffic Management Officer

Serco Group
RAF Alconbury
01.2017 - 12.2022
  • Within my tenure, I served as a Traffic Management Officer at Serco Group, stationed at RAF Alconbury in the United Kingdom.
  • In this critical role, I was responsible for overseeing traffic operations, ensuring the safe and efficient transport of personnel, dependents, materials, and property across the base.
  • My tenure was marked by a steadfast commitment to safety, achieving a 100% incident-free record through meticulous planning, organization, and oversight of all traffic-related activities.
  • My expertise in written and verbal communication facilitated effective management of documentation and services, while my analytical skills were instrumental in maintaining transportation documents, formulating budget estimates, and ensuring strict compliance with traffic laws and safety protocols.
  • Additionally, my adept use of data analysis tools allowed me to assess traffic patterns accurately, identify potential issues, and generate comprehensive reports.
  • These efforts not only enhanced traffic management strategies but also contributed to significant improvements in infrastructure, further solidifying the base's operational efficiency and safety standards.
  • Key Achievements
  • Incident-Free Traffic Management: Maintained a 100% incident-free record by implementing rigorous safety measures, demonstrating an unwavering commitment to the well-being of all base personnel and assets.
  • Effective Documentation and Service Oversight: Ensured the accuracy and organization of all traffic-related documentation and services, employing superior communication skills for clear guidance and coordination.
  • Budget Estimation and Resource Allocation: Developed precise budget estimates for materials, equipment, and transportation services, optimizing resource utilization and financial efficiency through meticulous recordkeeping and analysis.
  • Compliance and Safety Protocol Enforcement: Enforced strict adherence to traffic laws, regulations, and safety protocols, conducting regular inspections and audits to maintain high standards of compliance and safety.
  • Traffic Pattern Analysis and Reporting: Utilized advanced data analysis tools to evaluate traffic patterns and generate detailed reports, informing strategic decisions for traffic management and infrastructure enhancement.
  • Infrastructure Improvement Contributions: Played a pivotal role in the planning and execution of infrastructure upgrades, leveraging traffic data and insights to advocate for and implement necessary improvements, thereby enhancing overall traffic flow and safety.

Referral Management Specialist

Digestive Diseases Center
Panama City
01.2016 - 12.2017
  • In my role as a Referral Management Specialist at the Digestive Diseases Center, I was entrusted with the management of an extensive patient database, overseeing critical data for over 1,000 patients.
  • My responsibilities were executed with a high level of precision and adherence to industry-leading data management standards, ensuring the integrity and confidentiality of patient information.
  • I excelled in collecting, maintaining, and updating patient data in line with referral guidelines, significantly enhancing the clinical care process by providing timely and accurate referral information.
  • My effective collaboration with insurance companies facilitated the securing of prior approvals, optimizing reimbursement processes and improving financial outcomes and access to healthcare services for patients.
  • Furthermore, I played a pivotal role in evaluating patient information to overcome healthcare system, financial, and social barriers, thereby boosting patient satisfaction and enhancing the overall healthcare experience.
  • Serving as a critical liaison among care providers, patients, families, healthcare organizations, and insurance companies, I ensured seamless communication and support across all entities, optimizing patient care and service delivery.
  • Key Achievements
  • Comprehensive Patient Data Management: Oversaw the management of critical data for over 1,000 patients, implementing stringent data management practices to ensure accuracy and confidentiality.
  • Optimization of Referral Processes: Streamlined referral processes by maintaining up-to-date patient information, facilitating the efficient provision of clinical care and healthcare resources.
  • Collaboration with Insurance Companies: Enhanced financial outcomes and healthcare access by effectively securing prior approvals and optimizing reimbursement processes through proactive collaboration with multiple insurance firms.
  • Barrier Identification and Resolution: Identified and addressed healthcare system, financial, and social barriers, significantly improving patient satisfaction and the overall healthcare experience.
  • Liaison for Optimized Patient Care: Served as a key liaison among care providers, patients, families, healthcare organizations, and insurance companies, fostering communication and support to enhance patient care and services.
  • Patient Satisfaction Improvement: Directly contributed to increased patient satisfaction and improved healthcare experiences by addressing and mitigating barriers to care and facilitating comprehensive support services.

Military Police Officer

United States Army Reserve
Tallahassee
01.2013 - 12.2017
  • As a Military Police Officer in the United States Army Reserve, my role was integral to the enforcement of safety and security measures on military installations, where I collaborated extensively with local, federal, and foreign law enforcement agencies.
  • My duties encompassed a wide range of security operations, from securing restricted areas and enforcing limited access protocols to providing force protection.
  • I demonstrated expertise in supervising and regulating vehicular and pedestrian traffic, which involved advanced skills in route planning, security coordination, detainee handling, and convoy protection.
  • My investigative duties were comprehensive, including conducting thorough investigations into criminal incidents, evidence collection, interviewing witnesses, and preparing detailed reports.
  • Additionally, I was proactive in reviewing operations, identifying areas for improvement, and implementing solutions to enhance security measures effectively.
  • Managing detainees and prisoners of war in accordance with international legal standards further exemplified my commitment to upholding the highest ethical and professional standards in all aspects of military policing.
  • Key Achievements
  • Enhanced Safety and Security Collaboration: Facilitated strong partnerships with local, federal, and foreign law enforcement agencies, enhancing the safety and security protocols on military installations.
  • Traffic Supervision and Security Coordination: Mastered the supervision and regulation of vehicular and pedestrian traffic, employing advanced route planning and security coordination techniques to ensure orderly and safe movement.
  • Criminal Investigations and Evidence Management: Led thorough investigations into criminal incidents, utilizing skills in evidence collection, witness interviewing, and report preparation to support legal proceedings and uphold justice.
  • Operational Improvement Initiatives: Identified operational challenges and implemented effective solutions, significantly improving performance indicators and security operations without disruption.
  • International Legal Compliance in Detainee Management: Ensured the ethical and legal management of detainees and prisoners of war, demonstrating adherence to international protocols and contributing to the integrity of legal processes.
  • Joint Operations and Collaborative Projects: Coordinated with diverse law enforcement agencies on joint projects, showcasing the ability to work collaboratively while enhancing joint operational effectiveness.

Traffic Safety Officer

Sandestin Owners Association
Miramar Beach
01.2014 - 12.2016
  • As a Traffic Safety Officer with the Sandestin Owners Association, I played a crucial role in maintaining safety and enforcing regulations within the community.
  • Collaborating closely with fellow officers, I was dedicated to ensuring the well-being of all residents and visitors by responding efficiently to emergency situations and enforcing both motor vehicle regulations and criminal law.
  • My responsibilities included investigating suspicious activities, identifying safety hazards, and addressing unusual or illegal activities.
  • I was adept at collecting and documenting factual information to prepare comprehensive incident reports and administering citations for violations of motor vehicle ordinances.
  • My commitment to enforcing traffic laws and promoting safe driving behaviors was instrumental in creating a safer community environment, with a significant focus on accident prevention.
  • This experience has imbued me with a profound understanding of safety enforcement, community engagement, and the importance of proactive patrols in preventing accidents and ensuring public safety.
  • Key Achievements
  • Safety and Emergency Response Collaboration: Worked effectively with a team of officers to enhance safety and provide swift responses to emergency situations, reinforcing community security and emergency preparedness.
  • Suspicious Activity Investigation and Hazard Identification: Investigated suspicious individuals and situations, successfully identifying and mitigating safety hazards, and curtailed illegal activities within the patrol area.
  • Comprehensive Incident Reporting: Exhibited proficiency in collecting and documenting factual information, crafting detailed incident reports that contributed to informed decision-making and legal processes.
  • Effective Enforcement of Traffic Regulations: Dedicated to promoting safe driving behaviors, enforced traffic laws through proactive patrols and citation issuance, resulting in a notable reduction in accidents and enhanced community safety.
  • Accident Prevention Initiatives: Played a pivotal role in community safety by focusing on accident prevention strategies, including public education and enforcement of motor vehicle ordinances, thereby fostering a safer driving environment.

Night Auditor

The Beachside Resort
Panama City Beach
01.2012 - 12.2014
  • Company Overview: a bustling hotel with over 200 rooms
  • During my tenure, I served as a Night Auditor at The Beachside Resort, a bustling hotel with over 200 rooms.
  • My role was pivotal in ensuring the integrity of the hotel's financial records and optimizing operational efficiency through detailed analysis of front office accounting data.
  • Each night, I was responsible for generating comprehensive daily financial reports, analyzing room revenue, occupancy rates, and various front-office statistics.
  • Utilizing data-driven insights, I played a critical role in refining scheduling processes and enhancing the overall operational workflow of the hotel.
  • Beyond my analytical duties, I was committed to delivering exceptional customer service, addressing late-night guest requests, billing inquiries, and resolving any concerns to ensure a seamless and positive guest experience.
  • My expertise also extended to managing and overseeing the accurate processing of transactions and ensuring the smooth operation of the resort's property management and accounting systems through routine checks and timely resolution of technical issues.
  • A bustling hotel with over 200 rooms
  • Key Achievements
  • Financial Analysis and Reporting: Ensured the accuracy of front office accounting records and produced daily financial reports, contributing to the financial integrity and transparency of hotel operations.
  • Operational Efficiency Optimization: Utilized data-driven insights to monitor room revenue and occupancy percentages, enhancing operational efficiency through strategic scheduling adjustments.
  • Transaction Management and Compliance: Oversaw the accurate processing of cash, check, and credit card transactions, ensuring the compliant handling of room charges and maintaining impeccable financial records.
  • Exceptional Customer Service Delivery: Provided outstanding service to late-night guests, skillfully handling special requests, billing inquiries, and issue resolution to foster a positive and welcoming guest experience.
  • Technical Systems Management: Conducted regular checks and updates of the resort's property management and accounting systems, ensuring operational continuity and swiftly addressing technical challenges.

Education

Bachelor of Science - Cybersecurity

University of Maryland
01.2025

Law Enforcement

Gulf Coast Law Enforcement Academy
Panama City, FL
10-2014

Skills

  • Windows, MacOS, and Linux
  • Mobile operating systems
  • Microsoft Excel and Office Suite
  • Adobe Creative Suite
  • QuickBooks and Workday
  • Property management systems
  • Servers and storage solutions
  • Network switches and routers
  • Firewalls and workstations
  • Zendesk, ServiceNow, and Freshdesk
  • Cybersecurity risk assessment
  • Data privacy and protection
  • Incident response management
  • Network security monitoring
  • Vulnerability analysis and threat intelligence
  • Security policy development
  • Ethical hacking techniques
  • Digital forensics and compliance understanding
  • Encryption technologies and security awareness training
  • Access control mechanisms and identity management
  • Intrusion detection and prevention strategies
  • Malware analysis and endpoint security
  • Customer service
  • Effective communication
  • Team collaboration
  • Problem solving
  • Computer skills
  • Organizational skills
  • Public speaking
  • Attention to detail
  • Analytical

Clearance

ACTIVE SECRET CLEARANCE

Professional Development

  • Advanced Data Analysis and Management: Gained expertise in analyzing and managing extensive datasets to identify trends, optimize operational efficiency, and ensure data integrity. Developed proficiency in utilizing data analysis tools and software to enhance decision-making and reporting.
  • Cybersecurity Fundamentals and Practices: Acquired a foundational understanding of cybersecurity principles, including threat identification, risk assessment, and the implementation of security measures to protect information assets. Cultivated skills in analyzing security vulnerabilities and applying best practices to mitigate risks.
  • Investigative Techniques and Evidence Handling: Mastered advanced investigative techniques, including evidence collection, witness interviewing, and report preparation. Emphasized meticulous attention to detail and adherence to legal and ethical standards in gathering and preserving evidence for analysis and legal proceedings.
  • Crisis Management and Emergency Response: Developed competencies in managing critical incidents and emergencies, emphasizing rapid response, strategic planning, and effective communication. Enhanced skills in coordinating with multiple stakeholders to ensure comprehensive crisis management.
  • Stakeholder Communication and Liaison: Strengthened abilities in serving as a liaison among diverse groups, including law enforcement agencies, insurance companies, and community members. Focused on fostering collaborative relationships to support security initiatives and resolve issues.
  • Technical Systems Proficiency: Demonstrated aptitude for managing and troubleshooting technical systems, including property management and accounting systems, to ensure smooth operational flows. Acquired skills in updating and maintaining technical infrastructure to support business needs.
  • Customer Service and Conflict Resolution: Honed exceptional customer service and conflict resolution skills, providing support and resolving inquiries to ensure a positive experience. Developed strategies for addressing and mitigating customer concerns effectively.

Timeline

Tech Support

Metronet
07.2024 - 02.2025

Police Officer

United States Department of the Air Force
01.2023 - 12.2023

Help Desk Attendant

Concentrix
01.2022 - 12.2023

Traffic Management Officer

Serco Group
01.2017 - 12.2022

Referral Management Specialist

Digestive Diseases Center
01.2016 - 12.2017

Traffic Safety Officer

Sandestin Owners Association
01.2014 - 12.2016

Military Police Officer

United States Army Reserve
01.2013 - 12.2017

Night Auditor

The Beachside Resort
01.2012 - 12.2014

Bachelor of Science - Cybersecurity

University of Maryland

Law Enforcement

Gulf Coast Law Enforcement Academy

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Brittany Brumfield