Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRITTANY BRYANT

Austin,TX

Summary

Seasoned professional bringing several years of related experience along with a deep understanding of financial and payment matters, customer service, and sales activities. Proficient in data verification, account updates and problem solving.

Overview

8
8
years of professional experience

Work History

Resident Account Specialist

American Campus Communities
Remote
06.2024 - Current
  • Provided technical support for customers in resolving complex issues.
  • Analyzed customer needs and recommended appropriate remedies.
  • Collaborated with other departments to resolve problems related to customer accounts.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Business Office Manager

American Campus Communities
Austin, TX
03.2023 - 06.2024
  • Developed strategies for improving administrative processes.
  • Developed and implemented procedures to ensure efficient workflow in the office.
  • Maintained accurate records of customer accounts and transactions.
  • Organized filing systems for easy retrieval of documents.
  • Resolved customer complaints in a professional manner while maintaining high standards of service.

Bookkeeper

American Campus Communities
Austin, TX
01.2022 - 03.2023
  • Performed month-end closing activities.
  • Ensured accuracy in all accounting entries and records.
  • Maintained and reconciled general ledger accounts.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Maintained accounts payable and receivable, ensuring timely billing and payment processing.
  • Attended meetings with property owners, tenants, attorneys, mediators and other parties involved in an eviction case.

Receptionist

American Campus Communities
Austin, TX
08.2021 - 01.2022
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Greeted visitors and provided them with assistance.

Delivery Driver

Grubhub
Morgantown, West Virginia
12.2019 - 08.2021
  • Provided friendly and professional customer service when delivering goods to customers' homes or businesses.
  • Ensured timely delivery of products by following established routes and schedules.
  • Delivered packages in a safe, efficient manner while adhering to all traffic laws, regulations, policies, and procedures.

Admissions Associate

West Virginia Junior College
Morgantown, WV
06.2021 - 07.2021
  • Performed outreach activities such as attending college fairs or visiting high schools to promote university programs.
  • Managed communication with applicants throughout the admissions cycle via email, phone calls, or other forms of communication.
  • Maintained accurate records of all application materials received from prospective students.
  • Provided information to prospective students and families regarding admissions requirements, deadlines, and campus resources.

Hostess/waitress

Cheddars Scratch Kitchen
Morgantown, West Virginia
10.2019 - 06.2020
  • Provided accurate change for cash transactions using a cash register system.
  • Assisted in seating guests at tables or booths.
  • Bussed tables as needed during peak hours.
  • Greeted customers and provided menus.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Took orders for food and drinks and delivered them to guests.
  • Provided excellent customer service by addressing any complaints or concerns promptly.

Hostess/Waitress

CJ Maggie's
Buckhannon, West Virginia
03.2016 - 08.2019
  • Provided accurate change for cash transactions using a cash register system.
  • Assisted in seating guests at tables or booths.
  • Bussed tables as needed during peak hours.
  • Greeted customers and provided menus.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Took orders for food and drinks and delivered them to guests.
  • Provided excellent customer service by addressing any complaints or concerns promptly.

Education

High School Diploma -

Buckhannon Upshur High School
Buckhannon, West Virginia

Skills

  • Reporting skill
  • Billing issue resolution
  • Account investigations
  • Customer Engagement
  • Billing resolutions
  • Schedule Coordination
  • Microsoft Office proficiency
  • Account Administration
  • Research proficiency
  • Document Management
  • Recordkeeping abilities

Timeline

Resident Account Specialist

American Campus Communities
06.2024 - Current

Business Office Manager

American Campus Communities
03.2023 - 06.2024

Bookkeeper

American Campus Communities
01.2022 - 03.2023

Receptionist

American Campus Communities
08.2021 - 01.2022

Admissions Associate

West Virginia Junior College
06.2021 - 07.2021

Delivery Driver

Grubhub
12.2019 - 08.2021

Hostess/waitress

Cheddars Scratch Kitchen
10.2019 - 06.2020

Hostess/Waitress

CJ Maggie's
03.2016 - 08.2019

High School Diploma -

Buckhannon Upshur High School

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BRITTANY BRYANT