Brittany Bryant
Charleston,SC
Summary
Results-driven professional with extensive experience in delivering exceptional customer service across various sectors. Proven ability to manage high-volume inquiries, resolve billing discrepancies, and ensure a positive customer experience. Adept at handling complex issues with precision and empathy, maintaining strict confidentiality, and adhering to regulatory standards. Skilled in cross-departmental collaboration, managing documentation, and providing accurate and timely solutions. Committed to enhancing customer satisfaction through effective communication, problem-solving, and a proactive approach to service excellence. Demonstrates a strong commitment to operational efficiency and continuous improvement in customer service.
VirtForce member and AD military spouse
Overview
6
6
years of professional experience
Work History
Loan Servicing Specialist
Blue Ridge Bank, N. A
Kilmarnock , VA
08.2021 - 03.2023
- Managed Loan Accounts: Oversaw and processed loan accounts throughout their lifecycle, including data entry from loan documents to accurately book, fund, and maintain loans.
- Accurate Payment Processing: Processed loan payments with precision and reconciled accounts to identify and resolve discrepancies, ensuring financial accuracy.
- Regulatory Compliance: Ensured strict adherence to regulatory requirements and internal bank policies, maintaining compliance across all loan transactions.
- Cross-Department Coordination: Collaborated with various departments to streamline loan processing and resolve complex issues, enhancing overall operational efficiency.
- Handled Inquiries: Addressed routine and complex inquiries from customers, title companies, and vendors daily, providing effective solutions and exceptional service.
- Document Management: Scanned, uploaded, and organized loan and related documents in the system, ensuring accurate record-keeping and easy retrieval.
- Loan Record Maintenance: Filed and maintained comprehensive loan records, supporting accurate documentation and audit readiness.
- Customer Service Excellence: Delivered prompt and knowledgeable solutions to resolve customers' loan service issues, improving satisfaction and retention.
- Form Creation and Management: Developed and managed forms for loan booking, document merging, collateral tracking, and FHLB requirements, streamlining administrative processes.
- Certificate Processing: Prepared and processed Certificates of Satisfaction, ensuring timely and accurate documentation of loan fulfillment.
- Procedural Documentation: Wrote and edited procedural documents to enhance clarity and consistency in loan servicing processes.
Retail Banker
Virginia Commonwealth Bank
White Stone , VA
11.2019 - 08.2021
- Boosted Sales and Portfolio Growth: Drove branch sales and portfolio expansion by effectively recommending tailored financial products to prospective customers, resulting in increased revenue.
- Documented New Accounts: Accurately completed and processed documentation for new accounts, ensuring compliance with bank policies and regulatory procedures.
- Enhanced Community Presence: Supported and managed promotional activities to elevate the bank's visibility and reputation within the local community, contributing to increased customer engagement.
- Provided Comprehensive Customer Service: Delivered exceptional customer service by handling diverse tasks, including operating money counters, balancing and replenishing ATMs, managing accounts, and facilitating new account openings.
- Ensured Facility Security: Promoted security by monitoring customer behaviors, adhering to established protocols, and safeguarding both individuals and bank assets.
- Managed Cash and Inventory: Balanced daily cash deposits and managed vault inventory, maintaining accurate financial records and ensuring operational efficiency.
- Ensured Regulatory Compliance: Adhered to federal regulations by accurately completing and filing BSA-related forms, including CTRs, hold notices, and Suspicious Activity Reports.
- Improved Documentation Processes: Developed and implemented forms that enhanced information accuracy, streamlined data entry and retrieval, and improved communication with customers.
- Contributed to Managerial Reporting: Performed various tasks and projects, including preparing detailed managerial monthly reports to support strategic decision-making.
Office Assistant
Huntsville Emergency Medical Services Inc.
Huntsville , AL
12.2016 - 03.2019
- Resolved Patient Inquiries: Proactively communicated with patients to resolve inquiries and address billing questions, providing clear explanations and ensuring satisfaction.
- Managed Document Processing: Scanned and accurately attached paperwork to corresponding electronic patient records, ensuring data integrity and compliance.
- Data Entry and Retrieval: Operated computer systems for data entry and retrieval, handling patient information, correspondence, and collection activities with high accuracy.
- File Maintenance: Organized and maintained office files, including PCS forms and correspondence, streamlining record-keeping and retrieval processes.
- Records Request Handling: Efficiently processed records requests, including legal documentation for attorneys, ensuring timely and accurate fulfillment.
- Billing Support: Assisted in gathering necessary paperwork and information to support manual billing processes, contributing to efficient financial operations.
- Documentation Creation and Updates: Developed, prepared, and maintained documentation for business processes, systems operations, and technical procedures, updating materials to reflect changes accurately.
- Customer Service: Provided exceptional service by greeting patients in person and on the phone, addressing inquiries, and directing them to appropriate resources.
- Confidentiality Management: Ensured patient privacy by strictly adhering to confidentiality protocols and protecting sensitive health information.
Education
Some College (No Degree) - Certificate EMT-B in Emergency Medical Services
Calhoun Community College
Tanner, AL07-2013
High School Diploma -
Sparkman High School
Harvest, AL05-2005
BS in Business Administration
Southern New Hampshire University
Hooksett, NHSkills
- Confidentiality Management
- Billing Support
- File Organization
- Inquiry Resolution
- Data Entry and Retrieval
- Documentation Improvement
- Form Creation and Management
- Account Management
- Accurate Payment Processing
- Regulatory Knowledge and Compliance
- Cross-Department Coordination
- Customer Service Excellence
- Procedural Documentation and Managerial Reporting
- Effective Communication and Problem-Solving
- Attention to Detail
- Self-Management and Prioritization
- Ability to Handle High Call Volumes
References
References available upon request.
Timeline
Loan Servicing Specialist
Blue Ridge Bank, N. A
08.2021 - 03.2023
Retail Banker
Virginia Commonwealth Bank
11.2019 - 08.2021
Office Assistant
Huntsville Emergency Medical Services Inc.
12.2016 - 03.2019
Some College (No Degree) - Certificate EMT-B in Emergency Medical Services
Calhoun Community College
High School Diploma -
Sparkman High School
BS in Business Administration
Southern New Hampshire University
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