Brittany Bryant
Katy,TX
Summary
Accomplished LVN Charge Nurse with a proven track record at St Francis Home Health, enhancing patient care coordination and medication administration. Expert in fostering team collaboration and ensuring privacy and confidentiality, significantly reducing escalations. Skilled in both patient assessments and cultivating professional relationships, demonstrating a commitment to excellence and patient satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
LVN Charge Nurse
St Francis Home Health
Houston
06.2020 - 08.2024
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
- Oversaw patient conditions, administered medicine, performed interventions and took detailed records.
- Promoted continuity of care by maintaining comprehensive medical records and updating physicians on significant changes in patients'' conditions.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Cultivated strong working relationships with physicians by maintaining open communication, providing timely updates on patients'' status, and actively participating in care coordination efforts.
- Championed infection control practices within the unit by strictly adhering to guidelines and educating staff on proper procedures.
- Promoted a culture of teamwork and collaboration among nursing staff by encouraging the sharing of best practices, learning from one another''s experiences, and supporting each other in challenging situations.
Administrative Assistant
MD Anderson
Houston
11.2018 - 09.2022
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Lead Customer Service Representative
AT&T
Remote
07.2016 - 09.2022
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Established positive relationships with clients through regular follow-ups and personalized service offerings.
- Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
Education
Bachelors - Buisness
Texas Southern University
Houston Texas 05.2023
Skills
Medication Administration
Vital signs monitoring
Patient Care Coordination
Team Collaboration
Patient Assessments
Documentation accuracy
Privacy and confidentiality
Certification
Best Customer Service Reward
Best Caregiver / Nursing Reward
Languages
Spanish
Professional Working
Timeline
LVN Charge Nurse
St Francis Home Health
06.2020 - 08.2024
Administrative Assistant
MD Anderson
11.2018 - 09.2022
Lead Customer Service Representative
AT&T
07.2016 - 09.2022
Bachelors - Buisness
Texas Southern University