Brittany Buie
Chalmette,LA
Summary
To secure a position that will utilize the full range of the administrative skills and organizational skills, and allow personal and professional growth. Highly detail-oriented and professional. Successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
14
14
years of professional experience
Work History
BRANCH MANAGER
NEW ORLEANS FIREMENS FEDERAL CREDIT UNION
2021.01 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Consulted customers to boost product sales and services.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Executive Assistant to CEO and Accounting Support
LA Health Solutions
2018.01 - 2021.01
- Performed administrative functions for the CEO and coordinated calendar, answered calls, prepared all internal and external correspondence
- Sorted and prioritized incoming mail based on immediate attention
- Liaised with other departments to send and receive confidential documents
- Coordinated and scheduled business travel arrangements CEO and all employees as needed
- Assisted CEO on new business proposals and presentations
- Coordinated interview schedule for new hire candidates with agency department heads and scheduled on-boarding orientations
- Supported office manager with scheduling building repairs and maintenance
- Prepared conference rooms for new business and client meetings
- Prepared various reports, as requested and needed in a timely and efficient manner.
Enrollment Technology Specialist
Hub International
2013.02 - 2017.12
- Responsible for bi-weekly payroll for 200+ employees using ADP
- Processed all incoming employee enrollments, terminations and change forms including COBRA in a timely manner to appropriate carrier for processing utilizing online capabilities when available
- Maintained spreadsheets for benefits deductions and 401K updates
- Conducted new employee registration and benefit enrollment
- Processed vendor payment requests via Great Plains.
Branch Service Coordinator
Capital One Bank
2010.06 - 2013.01
- Evaluated the needs of customers and clients
- Made recommendations to management for new services or improvements
- Matched customers and clients to services, and followed up to make sure that the appropriate services were provided
- Answered incoming calls
- Handled all correspondence
- Assisted customers with all requests and needs
- Managed all teller referrals (updating and maintaining teller referral tracking)
- Assisted branch leadership team with operational duties
- Assisted with One View merchandising reviews.
Education
Some College (No Degree) - Business Administration
Southeastern Louisiana University
Hammond, LAAssociate of Applied Science - Business Administration And Management
Nunez Community College
Chalmette, LA05.2021
Associate of Applied Science - Business Administration
Nunez Community College
Chalmette, LA05.2021
Skills
- Financial Management
- Customer Relationship Management (CRM)
- Sales Strategies
- Operational Efficiency
- Compliance and Risk Management
- Team Supervision
- Verbal/written communication
- Operations Management
- Decision-Making
References
Available Upon Request
Timeline
BRANCH MANAGER
NEW ORLEANS FIREMENS FEDERAL CREDIT UNION
2021.01 - Current
Executive Assistant to CEO and Accounting Support
LA Health Solutions
2018.01 - 2021.01
Enrollment Technology Specialist
Hub International
2013.02 - 2017.12
Branch Service Coordinator
Capital One Bank
2010.06 - 2013.01
Some College (No Degree) - Business Administration
Southeastern Louisiana University
Associate of Applied Science - Business Administration And Management
Nunez Community College
Associate of Applied Science - Business Administration
Nunez Community College
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