Brittany Bullard
Hamlet,NC
Summary
Dedicated and organized employee skilled in patient care, customer service and technically proficient. Takes pride in everything that is accomplished. Demonstrates a hard-working and goal oriented approach.
Overview
12
12
years of professional experience
Work History
Ophthalmic Assistant
Family Eye Care of the Carolinas
Aberdeen, NC
04.2023 - 11.2024
- Administered eye medications for dilation and treatment.
- Trained new ophthalmic assistants on proper techniques for conducting examinations, resulting in a more efficient clinical staff overall.
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Ensured accurate patient records by diligently updating electronic health information systems with test results and medical histories.
- Checked patient vision, field, fundus, and other aspects for ophthalmologist.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Assisted in the diagnosis of ocular conditions by performing various tests such as visual acuity measurements, tonometry readings, and optical coherence tomography scans.
- Obtained and recorded patient medical history and past ocular history.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
Customer Service Representative
State Farm
Rockingham, NC
09.2018 - 11.2020
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
CNA 2
First Health of the Carolinas Moore Regional Hospital
Pinehurst, NC
02.2016 - 09.2018
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
CNA 2
Scottish Pines Nursing Center
Laurinburg, NC
04.2013 - 02.2016
- Administered eye medications for dilation and treatment.
- Trained new ophthalmic assistants on proper techniques for conducting examinations, resulting in a more efficient clinical staff overall.
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Ensured accurate patient records by diligently updating electronic health information systems with test results and medical histories.
- Checked patient vision, field, fundus, and other aspects for ophthalmologist.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Assisted in the diagnosis of ocular conditions by performing various tests such as visual acuity measurements, tonometry readings, and optical coherence tomography scans.
- Obtained and recorded patient medical history and past ocular history.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
Education
Associate Of Applied Science - Business Administration
Richmond Community College
Hamlet, NC07.2020
Diploma - General Studies
Richmond Senior High School
Rockingham, NC06.2011
Skills
- Knowledgeable in the installation of new septic tanks, the repair of existing tanks, drain line systems, and pump systems The knowledge I was able to able to obtain is from many years in a family ran Septic tank installation business
- Takes pride in myself for being a fast learner, organized and punctual
- Very detail-oriented, excellent verbal and written communication skills, and proficient in problem solving
Timeline
Ophthalmic Assistant
Family Eye Care of the Carolinas
04.2023 - 11.2024
Customer Service Representative
State Farm
09.2018 - 11.2020
CNA 2
First Health of the Carolinas Moore Regional Hospital
02.2016 - 09.2018
CNA 2
Scottish Pines Nursing Center
04.2013 - 02.2016
Associate Of Applied Science - Business Administration
Richmond Community College
Diploma - General Studies
Richmond Senior High School