Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Bunch

Little Elm,TX

Summary

A personable and dedicated customer service representative with extensive experience in customer relations, email/chat support, Data Entry and running events for large corporations. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.

Dynamic individual with hands-on experience in Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

12
12
years of professional experience

Work History

Inbound Customer Service Email Support - Contract

CrossFit Headquarters
12.2024 - 05.2025
  • Cross trained in multiple departments to know all company needs and train new employees.
  • Analyzed and updated all necessary changes to Salesforce software
  • Processed customer service requests via email support. Managed approximately 80 inbound emails a day.
  • Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
  • Noted customer correspondence in CRM to track requests, problems and solutions.
  • Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
  • Audited internal data and processes to identify and manage initiatives, improving business performance.
  • Recommended metrics and models based on observed trends.
  • Worked with internal teams to understand business needs and changing strategies.
  • (Remote)
  • (Contractor)

Administrative Representative and Event Coordinator

Herbalife Nutrition
07.2018 - Current
  • Plan and execute large-scale corporate and social events annually, including conferences, gala dinners, weddings, and fundraising events.
  • Oversee event logistics, including site selection, catering, transportation, décor, and technology setup.
  • Lead a team of 50 event staff, providing guidance, training, and supervision on event-day operations.
  • Develop and manage event budgets, ensuring cost-effective execution while maximizing event impact.
  • Performed administrative tasks and assisted in executing business solutions
  • Successfully entered data into company database and validated the accuracy of valuable company information
  • Used and analyzed data from automated information aggregators to update the database
  • Generated data reports, enter company findings into the database and perform backups
  • Supported data entry across departments as requested, switching promptly to new projects.

High School Health Teacher and Varsity Basketball Coach

Garland Independent School District
07.2015 - 06.2018
  • Conflict resolution - was able to de-escalate and manage conflicts between students or between students and the teacher.
  • Used organizational skills to keep different class assignments separate to ensure a smooth grading system
  • Remained adaptable and innovative to keep pace with the constantly changing educational landscape.
  • Assisted fellow employers and struggling new teachers with empowering ways to develop working systems and time management for their classroom.
  • Collaborated with fellow teachers to develop interdisciplinary lesson plans that enriched students'' understanding of health topics within various contexts.

Claims & Customer Service Representative – Credit Card

CITI BANK
05.2013 - 07.2015
  • Handle customer inquiries related to credit card accounts, including billing issues, fraud reports, and dispute claims.
  • Investigate and process chargeback claims in accordance with Visa/ Master card rules and internal policy guidelines.
  • Serve as a liaison between customers, merchants, and internal departments to resolve claims efficiently.
  • Achieved a 90% resolution rate within SLA timelines, improving customer satisfaction and reducing escalations.
  • Accurately log claims and case notes in claims management and CRM platforms.
  • Managed claim documentation, gathered evidence, and communicated with claimants and adjusters.
  • Assisted in detecting potential fraud by identifying inconsistencies and reporting red flags to compliance teams.
  • Contributed to the development of internal claims processing guidelines and training resources.

Education

Bachelor of Science - Community Health

University of Texas At San Antonio
San Antonio, TX
12.2013

MBA -

Texas Women’s University
Denton, TX

Skills

  • Efficient and Detail-Oriented
  • Email Support
  • Salesforce
  • Call Documentation
  • Order and Refund Processing
  • Data Entry
  • CRM Software
  • LiveChat Support
  • Risk Management and Compliance
  • Customer service
  • Teamwork and collaboration
  • Flexible and adaptable
  • Dependable and responsible
  • Problem resolution

Timeline

Inbound Customer Service Email Support - Contract

CrossFit Headquarters
12.2024 - 05.2025

Administrative Representative and Event Coordinator

Herbalife Nutrition
07.2018 - Current

High School Health Teacher and Varsity Basketball Coach

Garland Independent School District
07.2015 - 06.2018

Claims & Customer Service Representative – Credit Card

CITI BANK
05.2013 - 07.2015

Bachelor of Science - Community Health

University of Texas At San Antonio

MBA -

Texas Women’s University

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