Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Burger

Virginia Beach,Virginia

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

General Store Manager

Pitbull Tobacco And More
04.2017 - Current
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Supervised and effectively trained 10 employees to decrease process lags and boost productivity.
  • Hired, delegated and reviewed sales staff performance and provided comprehensive coaching.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Managed inventory control, cash control, and store opening and closing procedures.

Overnight Supervisor

711
10.2019 - 08.2021
  • Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Unloaded arriving product stock and moved to store display areas.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.

General Store Manager

Smoke Shack
02.2016 - 04.2017
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Performed monthly reconciliation of open purchasing orders.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.

Education

Associate of Science - Medical Science

ECPI University
Virginia Beach, VA
05.2015

Skills

  • Pricing Strategies
  • Cash Management
  • Goals and Performance
  • Process Improvement
  • Product Merchandising
  • Work Planning and Prioritization
  • Inventory Oversight
  • Leading Staff Meetings
  • Outstanding Communication Skills

Timeline

Overnight Supervisor

711
10.2019 - 08.2021

General Store Manager

Pitbull Tobacco And More
04.2017 - Current

General Store Manager

Smoke Shack
02.2016 - 04.2017

Associate of Science - Medical Science

ECPI University

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Brittany Burger