Brittany Burnell
Mays Landing
Summary
Driven restaurant assistant general manager with over 15 years of extensive experience in leading high-performing teams and managing operations at both a corporate and privately owned establishments. Proven track record of achieving operational excellence, optimizing productivity, and enhancing customer satisfaction. Proficient in P&L, and budget planning and staff development to ensure high guest satisfaction rates. Knowledgeable in food safety and sanitation protocols, always continuing development to stay up to date in the ever changing restaurant world.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restaurant Assisant Managing Partner
Red Robin Int.
05.2023 - Current
- Trained 15+ staff member on proper cooking procedures as well as safety procedures, worked towards a 75% of tickets under 12 minutes.
- Maintain Restaurant cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Inspect kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Scheduled 20+ FOH employees, and developed and accountability program to maintain higher OSAT ratings at our location
- Maintained under a .7 Bev. cost Variance for multiple periods, assisted Kitchen manger in the development of plans to lower food costs.
Assistant Restaurant Manager
Margaritaville
05.2021 - 05.2023
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
Supervisor & Lead Bartender
Chilis's Bar And Grill
02.2017 - 07.2021
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Reduced waste and improved cost efficiency with careful monitoring of liquor usage and optimal ordering practices.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
Restaurant Manager
Two Brothers Of Italy
10.2012 - 02.2017
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Education
Associate of Applied Science - Restaurant And Hospitality Management
Ocean County College
Toms River, NJSkills
- Kitchen equipment operation and maintenance
- Organizational Development
- Recruitment
- Active listener
- Staff coordination & Development
- Marketing and sales
- Strategic planning
- Communication
- Conflict Resolution Techniques
- Staff Scheduling,Shift Management
- Order Delivery Practices
- Complaint Resolution
Certification
- ServSafe Manager Certification
- Certified Food Service Manager (CFSM)
Timeline
Restaurant Assisant Managing Partner
Red Robin Int.
05.2023 - Current
Assistant Restaurant Manager
Margaritaville
05.2021 - 05.2023
Supervisor & Lead Bartender
Chilis's Bar And Grill
02.2017 - 07.2021
Restaurant Manager
Two Brothers Of Italy
10.2012 - 02.2017
Associate of Applied Science - Restaurant And Hospitality Management
Ocean County College
- ServSafe Manager Certification
- Certified Food Service Manager (CFSM)
Similar Profiles
MUHAMMAD ANWERMUHAMMAD ANWER
Head of Business Development at Red Falcon Int. Gen. Tr. LLCHead of Business Development at Red Falcon Int. Gen. Tr. LLC
Misrael CruzMisrael Cruz
Shift Supervisor at Red RobinShift Supervisor at Red Robin
Isaiah HarveyIsaiah Harvey
Line Cook at Red RobinLine Cook at Red Robin