Brittany Burnell

• Liaised between buyers and sellers to provide positive experiences for both parties.
• Resolved issues with creative solutions.
• Maintained connections with clients to encourage repeat business and referrals.
• Negotiated, facilitated, and managed real estate transactions.

Implemented business strategies, increasing revenue, and effectively targeting new markets.

• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Reduced operational risks while organizing data to forecast performance trends.
• Interacted well with customers to build connections and nurture relationships.
• Built client trust, earned repeat customers and referrals by providing a highly detailed service consistently.
• Sent invoices and collected payments from 15 clients.

• Organized and used industrial cleaning products following strict safety procedures.
• Used time management and efficient cleaning methods to meet deadlines.
• Handled equipment, chemicals, and materials properly and with caution.
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Confirmed all cleaning tools and equipment were stored properly after use.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Cleaned up to 6 properties in one day utilizing proper time management and focus.

• Verified and submitted timekeeping information for accurate and efficient payroll processing for 20+ employees.
• Responded to employee inquiries to provide information regarding payroll deductions and related issues.
• Managed employee records on database to maintain accuracy and updated information.
• Completed payroll accurately and timely to meet employee expectations.
• Assisted with recruitment and onboarding of new employees.
• Maintained employee confidence and protected payroll operations by keeping information confidential.
• Responded to employee questions and requests for information in timely and knowledgeable fashion.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Submitted reports on payroll activities.
• Created schedules to fit the needs of the business as well as work around the employees availability.
• Handled and scheduled time off requests and shift changes.

• Verified cleanliness and organization of storage areas and carts.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Handled requests for extra linens, toiletries and other supplies.
• Changed bed linens and collected soiled linens for cleaning.
• Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
• Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
• Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
• Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Answered customer telephone calls promptly and appropriately handled needs.
• Collected payments at end of service, upsold product and add on services, sold memberships, collected past due payments.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained clean and organized front desk areas to uphold polished company image.
• Trained and supervised employees on office policies and procedures.
• Increased customer service success rates by quickly resolving issues.