Summary
Overview
Work History
Education
Skills
Additional Information
Reference
Timeline
Generic

Brittany Burns

Tuscaloosa,AL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Claim Benefit Specialist

CVS - Aetna
03.2022 - Current
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Followed up with customers on unresolved issues.
  • Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
  • Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
  • Call center - Helps customer with claims
  • Conducted full claim investigations and reported updates and legal actions.

Customer Service Representative

Asurion
08.2021 - 03.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.

Logistics Coordinator

Polymet Alloys
11.2018 - 08.2021
  • Tracked orders and notified customers of status or potential delays.
  • Generated documentation and information required for customer shipments.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.

Education

High School Diploma -

Northridge High School
Tuscaloosa, AL
05.2010

Skills

  • Production Goals
  • Policy and Procedure Explanations
  • Social Perceptiveness
  • Operational Efficiency
  • Data Entry Software
  • Liability Denials
  • Casualty Insurance Industry Knowledge
  • Data Communications
  • Outgoing Phone Calls
  • Online Chat
  • Database Research
  • Product Knowledge
  • Customer Support

Additional Information

  • Type 65 WPM
  • Call center experience
  • Excel Experience

Reference

  • Noryetta Hall - Tuscaloosa, AL - (205) 534-9052
  • Urban Carter - Tuscaloosa, AL - (205) 887- 8638

Timeline

Claim Benefit Specialist

CVS - Aetna
03.2022 - Current

Customer Service Representative

Asurion
08.2021 - 03.2022

Logistics Coordinator

Polymet Alloys
11.2018 - 08.2021

High School Diploma -

Northridge High School

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Brittany Burns