Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Burns

Fredonia,PA

Summary

Dedicated professional with a proven track record at Sparkle Market, enhancing customer satisfaction through exceptional service and efficient inventory management. Skilled in meat cutting and fostering workplace safety, I bring a strong work ethic and integrity to every task. Achieved significant reductions in food waste, demonstrating my commitment to excellence and continuous improvement.

Overview

16
16
years of professional experience

Work History

Deli Worker

Sparkle Market
02.2024 - 10.2024
  • Increased customer satisfaction by providing efficient and friendly service at the deli counter.
  • Promoted a positive work environment through effective communication and collaboration with colleagues.
  • Reduced food waste by monitoring product freshness and rotating stock effectively.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Assisted customers in selecting deli products, offering suggestions for meal planning and preparation.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Trained new employees on deli operations, policies, and procedures, contributing to a more efficient workforce.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Learned other teammates' work tasks to train as backup.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Prepared salads, soups and sandwiches for customers.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

CNA

Avalon Springs Place
04.2016 - 09.2018
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Supported needs of 10+ residents under long-term care.
  • Transported patients between rooms and appointments or testing locations.
  • Followed directions of licensed nurses to administer medications and treatments.

Sales Associate

Pittsburgh Steelers Sideline Store
08.2015 - 04.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Performed cash, card, and check transactions to complete customer purchases.

Parts Inspector

PenntecQ
08.2012 - 04.2015
  • Collaborated with production team to address issues and improve overall product quality.
  • Assisted in developing new inspection techniques for complex components, leading to increased accuracy in assessments.
  • Enhanced quality control by meticulously inspecting and documenting parts for defects.
  • Ensured timely shipments of defect-free products by maintaining an efficient workflow during inspections.
  • Conducted comprehensive visual and dimensional inspections using precision measuring tools such as calipers, micrometers, and gauges.
  • Completed visual inspections to gather product data and unique characteristics.
  • Helped maintain a safe work environment by following safety procedures during inspections and promptly addressing any identified hazards or risks associated with equipment usage or workspace conditions.
  • Maintained accurate records of inspected parts, providing valuable data for trend analyses and continuous improvement efforts.
  • Selected products for inspecting and testing through different stages of production processes.
  • Performed thorough inspections on machine parts and various mechanical assemblies for precise measuring.
  • Identified potential sources of error, performing root cause analysis on defective parts.
  • Reduced rejection rates by diligently enforcing adherence to established inspection procedures.
  • Accurately recorded and analyzed inspection reports and testing data.
  • Improved inspection efficiency through regular maintenance and calibration of equipment according to manufacturer specifications.
  • Prepared and completed work orders to produce quality product prior to billing clients.
  • Examined products for imperfections and defects.
  • Followed standard operating procedures for inspections and tests.
  • Recorded inspection and test results on data sheets.
  • Monitored product quality at all stages of production process.
  • Updated quality control records and reports.
  • Trained other workers in inspection and testing procedures.
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Followed safety protocols while handling hazardous materials.
  • Provided feedback to production team regarding product quality.
  • Operated and maintained testing equipment.
  • Sampled products to verify compliance with standards
  • Utilized quality control software to track and analyze product data.

88M Motor Transport Operator

Army National Gaurd
07.2008 - 07.2014
  • Increased unit cohesion by fostering a positive work environment through clear communication and teamwork among peers.
  • Reduced accidents by enforcing high standards for personnel conduct during vehicle operation and loading/unloading procedures.
  • Achieved superior customer satisfaction ratings within the motor pool operations from both internal units as well as external clients requesting support services.
  • Boosted operational readiness by ensuring all required equipment was secured properly on vehicles before departure.
  • Enhanced vehicle maintenance by consistently conducting thorough inspections and performing preventive measures.
  • Minimized downtime with timely identification of mechanical issues and prompt coordination for repairs or replacements.
  • Streamlined logistics operations by effectively coordinating the movement of personnel, equipment, and supplies.
  • Ensured regulatory compliance by maintaining accurate records of vehicle inspections, repairs, and service history.
  • Assisted in disaster relief efforts by transporting vital supplies, equipment, and personnel to affected areas quickly and efficiently.
  • Successfully trained new team members on standard operating procedures resulting in quicker integration into the unit''s daily activities.
  • Maintained zero safety incidents or accidents throughout tenure due to diligent adherence to established safety protocols.
  • Contributed to mission success by providing reliable transportation services in challenging environments with minimal incidents.
  • Enhanced overall unit readiness through cross-training in other related roles such as loadmaster, vehicle dispatcher, or maintenance technician.
  • Supported convoy security operations through effective communication skills and situational awareness during transport missions.
  • Improved driver safety with frequent training sessions focused on defensive driving techniques and hazard recognition.
  • Completed transportation missions successfully by adhering to strict schedules and following precise routes.
  • Supported numerous special operations missions by providing expertly planned and executed transportation services under tight deadlines.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Inspected load security and checked for damages.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Completed routine maintenance on truck to keep in working order.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Removed and unloaded packages from all trucks for customer deliveries, using extreme care to avoid damage to goods.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.

Education

Pharmacy Technician - Pharmacology

Laurel Technical Institute
Sharon
01-2012

Skills

  • Meat cutting
  • Inventory rotation
  • Customer service
  • Cleaning and sanitizing
  • Workplace safety
  • Order taking accuracy
  • Cheese handling proficiency
  • Strong work ethic

Timeline

Deli Worker

Sparkle Market
02.2024 - 10.2024

CNA

Avalon Springs Place
04.2016 - 09.2018

Sales Associate

Pittsburgh Steelers Sideline Store
08.2015 - 04.2016

Parts Inspector

PenntecQ
08.2012 - 04.2015

88M Motor Transport Operator

Army National Gaurd
07.2008 - 07.2014

Pharmacy Technician - Pharmacology

Laurel Technical Institute

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Brittany Burns