Brittany Burrell

• Promoted business via social media to generate leads and maximize brand identity.
• Frequently studied market to keep abreast of new industry trends.
• Determined best courses of action for company based on regional market trends and demands.
• Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
• Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
• Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Managed purchasing, sales, marketing and customer account operations efficiently.

• Completing order in timely manner
• Handheld technology (mobile) device skills to fulfill orders
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Demonstrated speed and accuracy in order item selection. and with a sense of urgency
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Verified each item matched order sheet's description.
• Maximized efficiency by scanning items quickly and completing as many as [5-10] orders per hour.
• Selected best-quality perishable items such as meat and produce.
• Reported order discrepancies to team leader or other manager.
• Tracked substitutions and informed customers of changes.
• Worked productively with customers to meet order requirements and service expectations.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

• Provided exemplary level of customer service to clients and company personnel.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Providing excellent telephone customer service
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Analyzed large amounts of data to find patterns of fraud and anomalies.

• Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Maintained energy and enthusiasm in fast-paced environment.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Resolved problems, improved operations and provided exceptional service.
• Exceeded goals through effective task prioritization and great work ethic.
• Developed team communications and information for meetings.

• Created a Newsletter for GROTC for the year 2017 which including written articles and photography of employees for the layout of magazine
• Completed spreadsheets in the finance department
• Created professional business correspondence, spreadsheets and presentations.
• Contributed to mock-ups, email campaigns and social media content.
• Collaborated with team members to help expand marketing channels.