Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Burson

Alva,OK

Summary

Energetic Member experienced in taking food orders, operating cash registers and cleaning and maintaining restaurant to promote hygienic image. Recognized for taking initiative to find and complete extra tasks. Collaborative team player committed to maintaining consistent workflow without compromising quality.

Overview

12
12
years of professional experience

Work History

Crew Team Member

Subway
Alva, OK
11.2023 - Current
  • Assisted customers with orders and inquiries.
  • Organized stockroom shelves to maximize space efficiency.
  • Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
  • Greeted customers in a friendly manner upon entering the store.
  • Operated cash register accurately and efficiently.
  • Answered customer questions regarding product features, pricing, availability.
  • Provided excellent customer service at all times.
  • Performed store opening and closing procedures as directed by management team.

Housekeeping Manager

Triple B Cleaning
Alva, OK
06.2021 - Current
  • Developed and implemented housekeeping policies and procedures to ensure efficient operations.
  • Supervised, trained, evaluated and scheduled staff of 3 housekeepers daily.
  • Resolved customer complaints in a timely manner.
  • Ensured compliance with safety regulations and health codes.
  • Maintained accurate records of supplies and equipment inventory.
  • Conducted regular meetings with housekeeping staff to discuss performance issues.
  • Implemented cost-saving measures to reduce operating expenses.
  • Ordered cleaning supplies, linens, chemicals, amenities. as needed.
  • Monitored employees' work hours to ensure proper staffing levels were maintained at all times.

Housekeeping Supervisor

Beadles Nursing Home
Alva, OK
06.2019 - 12.2020
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Monitored inventory levels and ordered supplies as necessary.
  • Created and implemented daily cleaning schedules for staff members.
  • Inspected guest rooms and public areas to ensure they met established cleanliness standards.
  • Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
  • Scheduled employees' shifts according to occupancy levels.

Bartender/Server Manager

Logans Roadhouse Grill
Odessa, TX
03.2016 - 04.2019
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Stocked ice bins and coolers as needed throughout shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Cleansed glasses with sanitizing solution after each use.
  • Resolved customer complaints in a professional manner.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Attended regular training sessions to stay updated on new products or trends.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.

Waitress

Warfield truckstop
Midland, TX
05.2012 - 11.2015
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.

Education

Associates in Business Management - Business Management

Odessa College
Odessa, TX
05-2021

Bachelors - Entrepreneurship

Odessa College
Odessa, TX

Skills

  • Time Management
  • Team Management
  • Sales Promotion
  • Budget Development
  • Restaurant Management
  • Performance monitoring
  • Customer Relations
  • Cost Control
  • Staff Training
  • Rule Enforcement
  • Inventory Control

Timeline

Crew Team Member

Subway
11.2023 - Current

Housekeeping Manager

Triple B Cleaning
06.2021 - Current

Housekeeping Supervisor

Beadles Nursing Home
06.2019 - 12.2020

Bartender/Server Manager

Logans Roadhouse Grill
03.2016 - 04.2019

Waitress

Warfield truckstop
05.2012 - 11.2015

Associates in Business Management - Business Management

Odessa College

Bachelors - Entrepreneurship

Odessa College

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Brittany Burson