Kelly Burton
Summary
Experienced healthcare professional with over 25 years in patient care, clinical support, and medical records management. Expertise in coordinating procedures, educating patients, managing authorizations, and ensuring continuity of care. Strong organizational and communication skills, dedicated to enhancing patient outcomes and delivering effective healthcare support.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Breast Biopsy Coordinator
Saint Peter's University Hospital
New Brunswick
10.2008 - Current
- Educate patients on biopsy procedures, including pre-procedure, during procedure, and post procedure expectations.
- Coordinated patient scheduling across departments, optimizing appointment management and reducing wait times.
- Streamlined communication between patients and medical staff, enhancing service delivery and patient satisfaction.
- Prepare all required records, pathology reports, physician orders, and imaging studies are available before procedures.
- Complete insurance pre-certifications and authorizations.
- Reviewed patient medications and obtained medical clearance for blood thinners.
- Collaborated with multidisciplinary teams to enhance patient care processes.
- Oversaw daily operations of department, ensuring seamless workflow and adherence to protocols.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
Education
High School Diploma -
New Brunswick Highschool
New Brunswick, NJ01-2008
Skills
- Patient scheduling
- Medical documentation
- Records management
- Insurance verification
- Patient navigation
- Scheduling expertise
- Workflow optimization
- Recordkeeping
- Schedule coordination
- Time management
- Multitasking and organization
- Attention to detail
- Effective communication
- Clear communication
- Patient education
- Patient relations
- Team collaboration
- Relationship building
- Problem solving
- Adaptability and flexibility
- Task prioritization
- Operating procedures
- Problem-solving
Certification
- Phlebotomy Training
- Clinical Care Technician (CCT)
Timeline
Breast Biopsy Coordinator
Saint Peter's University Hospital
10.2008 - Current
High School Diploma -
New Brunswick Highschool