Zendesk
Brittany Bush
Business Assistant
Kissimmee,FL
Summary
Business Associate supporting clients and serving as primary business contact. Excel in building relationships with clients, identifying new business opportunities, handling client communication and communicating business offerings to customers. Skilled leader during business meetings and making sales field visits. Strong business acumen, attention to detail, excellent communication and interpersonal skills.
Overview
11
11
years of professional experience
14
14
years of post-secondary education
Work History
Business Assistant
Heartland Dental
Ocoee, FL
08.2022 - Current
- Enhanced customer experience using all omnichannel offerings.
- Responded to inquiries from callers seeking information.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Referred patients to dental triage to treat severe or unusual symptoms or complaints.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Obtained payments from patients and scanned identification and insurance cards.
- Implemented [Software] for digitizing and organizing over [Number] medical records.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Client Account Manager
Carestack
Kissimmee, FL
05.2021 - 08.2022
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
- Maintained client files with sales contracts, records of client interactions, client notes and other information.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Customer Service Representative
Healthfirst
Lake Mary, FL
03.2020 - 05.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Business Assistant
Heartland Dental
Winter Garden, FL
02.2013 - 03.2020
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Staged tray for procedures by arranging dental instruments and equipment.
- Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Took dental images following strict patient protection rules, applying lead aprons.
Education
Dental Assistant Certificate - Dental Assisting
Hightech Institute
Orlando, FL 02.2009 - 11.2009
No Degree - General Studies
Seminole State College of Florida
Sanford, FL 05.2001 -
Associate of Arts - General Studies
Valencia College
Orlando, FL 02.2013 - 05.2020
Bachelor of Science - Communication Sciences And Disorders
University of South Florida
Tampa, FL 05.2020 - 05.2022
High School Diploma -
Timber Creek High School
Orlando, FL 11.2005 - 05.2007
High School Diploma -
Freedom High School
Orlando, FL 08.2003 - 11.2005
Skills
Multitasking Abilities
Problem-Solving
PPE Compliance
Flexible and Adaptable
Dentrix, CareStack, Eagle Soft Software Proficiency
Dependable and Responsible
Good Telephone Etiquette
Data Entry
Analytical and Critical Thinking
Written Communication
Planning and Coordination
MS Office
Self-Motivated
Software
Hubspot
JIRA
Trello
Timeline
Business Assistant
Heartland Dental
08.2022 - Current
Client Account Manager
Carestack
05.2021 - 08.2022
Bachelor of Science - Communication Sciences And Disorders
University of South Florida
05.2020 - 05.2022
Customer Service Representative
Healthfirst
03.2020 - 05.2022
Associate of Arts - General Studies
Valencia College
02.2013 - 05.2020
Business Assistant
Heartland Dental
02.2013 - 03.2020
Dental Assistant Certificate - Dental Assisting
Hightech Institute
02.2009 - 11.2009
High School Diploma -
Timber Creek High School
11.2005 - 05.2007
High School Diploma -
Freedom High School
08.2003 - 11.2005
No Degree - General Studies
Seminole State College of Florida
05.2001 -