Zendesk
Brittany Bush
Orlando,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Business Associate supporting clients and serving as primary business contact. Excel in building relationships with clients, identifying new business opportunities, handling client communication and communicating business offerings to customers. Strong business acumen, attention to detail, excellent communication and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Business Assistant
Heartland Dental
08.2022 - 08.2023
- Enhanced customer experience.
- Responded to inquiries from callers seeking information.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Referred patients to dental triage to treat severe or unusual symptoms or complaints.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Engaged with customers to build business relationships.
- Developed knowledge of company products and services to make suggestions according to customer needs.
Client Account Manager
Carestack- Remote
05.2021 - 08.2022
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Managed accounts to retain existing relationships and grow share of business.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
- Maintained over 70 client files with sales contracts, records of client interactions, client notes and other information.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Customer Service Representative
Healthfirst- Remote
03.2020 - 05.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed over 60 customer calls per day.
Education
Bachelor of Science - Communication Sciences And Disorders
University of South Florida
Tampa, FL05-2022
Associate of Arts - General Studies
Valencia College
Orlando, FL05-2020
Dental Assistant Certificate - Dental Assisting
Hightech Institute
Orlando, FL11-2009
High School Diploma -
Timber Creek High School
Orlando, FL05-2007
Skills
- P>Flexible and Adaptable
- P>Data Entry
- P>MS Office
- P>First Aid/CPR
- P>G-Suite
- Customer Service
- Report Generation
- Payment Processing
- Problem Solving
- Calendar Management
- Time Management
- Client Relationship Building
Software
Hubspot
JIRA
Trello
Dentrix
Eaglesoft
CareStack
Timeline
Business Assistant
Heartland Dental
08.2022 - 08.2023
Client Account Manager
Carestack- Remote
05.2021 - 08.2022
Customer Service Representative
Healthfirst- Remote
03.2020 - 05.2021
Bachelor of Science - Communication Sciences And Disorders
University of South Florida
Associate of Arts - General Studies
Valencia College
Dental Assistant Certificate - Dental Assisting
Hightech Institute
High School Diploma -
Timber Creek High School
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