Brittany Butcher
Rowlett
Summary
Open-minded and a tenacious student of human behaviors and motivations with an abundance of curiosity on how psychedelics can be used as tools to heal human suffering. Constantly seeking new ways to help heal self and others through integrating knowledge and experience.
Overview
8
8
years of professional experience
Work History
Small Business Owner
Dalrock Microgreens LLC
01.2022 - Current
- Plants, cultivates, harvests, and delivers various types of microgreens for customer consumption.
- Built loyal account base and long-term business relationships with accounts.
Team Manager - Intermittent
Apple Inc.
01.2021 - 01.2022
- Applied customer feedback to develop process improvements and support long-term business needs.
- Evaluated employee performance to coach team members, increasing quality of work, and employee motivation.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Investigative Technical Advisor
Apple Inc.
11.2020 - 01.2022
- Conducted live root cause analysis to improve customer experience with products and services.
- Gathered and submitted observational information in addition to required data points.
- Provided high-level technical support by resolving inquiries by phone consistent with business service levels and goals.
- Collaborated with various teams and supervisors to escalate and address customer inquiries or technical issues.
Senior AppleCare Advisor
Apple Inc.
03.2015 - 11.2020
- Analyzed and solved technical issues using knowledge databases, personal expertise, and probing questions.
- Protected customer data and privacy in accordance with local and international guidelines.
- Created and delivered multiple presentations for various teams and provided peer mentoring.
- Assisted with updating technical support best practices for use by multiple organizations.
Education
Bachelor of Arts - Communications
UTSA
San Antonio, TXSkills
- Interpersonal Communication
- Innovative Problem Solving
- Empathy and Encouragement
- Holding a Safe Space
- Advanced Technical Troubleshooting
- Conflict De-escalation
Timeline
Small Business Owner
Dalrock Microgreens LLC
01.2022 - Current
Team Manager - Intermittent
Apple Inc.
01.2021 - 01.2022
Investigative Technical Advisor
Apple Inc.
11.2020 - 01.2022
Senior AppleCare Advisor
Apple Inc.
03.2015 - 11.2020
Bachelor of Arts - Communications
UTSA
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