Brittany Byrd
Summary
Accomplished Leadership Development Manager with a proven track record at enhancing team performance and fostering a culture of continuous learning. Expert in curriculum planning and instructional design, significantly reducing expert attrition by 29%. Skilled in coaching, mentoring, and cross-functional team development, adept at meeting strategic organizational goals. Passionate about fostering a culture of diversity, equity and inclusion. Results-driven Manager continuously recognized for leading projects to completion with efficiency and productivity. Skilled in strategic planning, team leadership, and agile methodologies. Excels in communication, problem-solving, and adaptability, ensuring successful project outcomes through collaboration and innovative thinking.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Leadership Development Manager
Asurion
Nashville, TN
01.2023 - Current
- Upholds standards of facilitation for the Everyday Leadership program and Asurion Core Values
- Supports global efforts by driving strategic performance improvements through training programs.
- Supports enterprise-wide leadership development through coordinated training programs
- Enhances leadership expertise through advanced training programs and leads development initiatives across the enterprise.
- Develops coaching plans collaboratively to improve leader conduct and partners with HRBP teams to build impactful content and execute across all levels in the enterprise.
Senior Instructional Designer
Asurion
Nashville, TN
04.2020 - 01.2023
- Designed and developed online courses using a variety of authoring tools (Articulate Storyline 360, PowerPoint)
- Advised enterprise-wide stakeholders on effective LMS deployment, developing and refining self-paced courses for comprehensive learning catalogs
- Informed priorities for Expert onboarding through stakeholder feedback resulting in a dip in Expert attrition from 29% to 12% in 3 months
- Created course materials, including facilitator guides, participant workbooks, job aids, assessments and other resources
- Reviewed existing curricula and recommended improvements based on best practices in adult learning theory
- Constructed comprehensive training plans for both incoming personnel and current staff while handling key growth projects
Learning & Development Specialist
Uber
Nashville, TN
02.2018 - 03.2020
- Developed and facilitated learning programs to ensure the professional development of employees
- Conducted assessments, surveys and interviews to identify training needs and develop appropriate courses
- Created lesson plans, course materials, job aids, presentations, videos and other resources for learning activities
- Designed online learning modules using authoring tools such as Articulate Storyline 360
- Organized virtual workshops and webinars to enhance staff knowledge on specific topics, including market pricing strategies, Driver Partner benefits, and the Uber customer experience
- Assisted in creating a culture of continuous learning by providing guidance on best practices in adult education principles
- Maintained records of all training activities including attendance rosters and evaluation forms
- Supported instructional design projects by researching new methods or technologies that can be used to improve delivery of training materials
- Analyzed feedback from participants in learning sessions to improve future offerings
Leasing & Marketing Specialist
MidAmerica Apartment Communities
Nashville, TN
- Organized promotional events to increase brand awareness and customer engagement
- Developed marketing strategies for existing products, services and new product launches
- Assisted customers in completing rental applications and verifying qualifications
- Conducted market research to determine competitive rental rates for available units
- Advertised vacant units through multiple marketing channels, including print media, online listings, and social media posts
- Responded to customer inquiries about leasing options via phone, email, or in-person visits
- Negotiated lease terms with prospective tenants according to company policies and procedures
- Processed tenant move-ins by collecting deposits, signing leases, and providing orientation materials
- Provided excellent customer service to both current tenants and prospective renters throughout the leasing process
- Established guidelines for tenant screening processes such as credit checks, background checks, employment verification
Education
Volunteer State College
Gallatin, TNSkills
- New Employee Training
- Team development strategies
- Coaching and Mentoring
- Curriculum Planning
- Business Analysis
- Cross-Functional Team Development
- Instructional Design
- Course Development
- Program Planning
- Performance monitoring
- Staff empowerment
- Tech-Savvy
Certification
- Certified Instructional Designer, Association for Talent Development
- Certified Professional Facilitator, Pinnacle Performance
- MBTI Certified Practitioner, The Myers-Briggs Company
Timeline
Leadership Development Manager
Asurion
01.2023 - Current
Senior Instructional Designer
Asurion
04.2020 - 01.2023
Learning & Development Specialist
Uber
02.2018 - 03.2020
Leasing & Marketing Specialist
MidAmerica Apartment Communities
Volunteer State College
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