Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Byrd

Bluffton,SC

Summary

Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

8
8
years of professional experience

Work History

Chief Executive Assistant to CEO & Designer

Hewitt Oaks
02.2022 - Current
  • Built high-performing teams through effective recruitment, training, and performance management strategies.
  • Established a positive organizational culture focused on employee engagement, collaboration, and continuous improvement.
  • Enhanced company reputation by developing strong relationships with clients, vendors, and industry leaders.
  • Assisted in all departments to ensure success of events.
  • Established team priorities, maintained schedules and monitored performance.
  • Calendar management for 2 companies
  • Time management
  • Multitasking
  • Problem Solving
  • Interpersonal Communication
  • Responsible for community events.

Community Event Coordinator

Hewitt Oaks
02.2022 - 10.2022
  • Boosted community engagement by organizing and executing diverse, inclusive events.
  • Enhanced event visibility through effective marketing strategies and targeted promotions.
  • Partnered with local businesses for sponsorship opportunities, benefiting both community organization and sponsors.
  • Answered phones for 2 companies
  • Multi-tasking

Guest Service Representative

Sea Pines Resort
05.2021 - 03.2022
  • Enhanced guest satisfaction by providing exceptional customer service at front desk.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Utilized property management software proficiently for efficient guest data management and reporting purposes.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.

Night Auditor

Alida Hotel
09.2021 - 02.2022
  • Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
  • Streamlined check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.

Assistant General Manager

Candlewood Suites Hotel
01.2016 - 05.2020
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Managed financial aspects of business, including budgeting, forecasting, and cost control for optimal profitability.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Collaborated with General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.

Education

No Degree - Biology Pre Med

University of New Orleans
New Orleans

Skills

  • Partnership Development
  • Crisis Management
  • Operational Excellence
  • Succession Planning
  • Strategic Visioning
  • Ethics and integrity
  • Organizational Growth
  • Staff Management
  • Business Administration
  • Schedule Management
  • Customer Service
  • Active Listening
  • Team Collaboration
  • Self Motivation
  • Work Planning and Prioritization

Timeline

Chief Executive Assistant to CEO & Designer

Hewitt Oaks
02.2022 - Current

Community Event Coordinator

Hewitt Oaks
02.2022 - 10.2022

Night Auditor

Alida Hotel
09.2021 - 02.2022

Guest Service Representative

Sea Pines Resort
05.2021 - 03.2022

Assistant General Manager

Candlewood Suites Hotel
01.2016 - 05.2020

No Degree - Biology Pre Med

University of New Orleans

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