Brittany Byrnes
Cherry Hill ,NJ
Summary
Motivated and adaptable professional with strong experience in customer service and administrative support. I excel in fast-paced environments, staying organized while managing multiple priorities to keep operations running smoothly. Known for being detail-oriented, flexible, and a supportive team player, I bring strengths in staff training, development, and customer care. Proficient in Microsoft Office, I approach every challenge with a results driven mindset, and a commitment to helping teams succeed.
Overview
15
15
years of professional experience
Work History
Project Manager
Impact Research
Cherry Hill, NJ
03.2023 - Current
- Managed client communication to ensure project expectations were met.
- Assisted in resource allocation to optimize project efficiency.
- Organized training sessions to enhance team skills and knowledge sharing.
- Managed multiple projects with competing deadlines simultaneously.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
Administrative Support Specialist
J&K Seminars
Lancaster, PA
01.2021 - 08.2023
- Responded to inquiries regarding seminar details and logistics promptly.
- Maintained filing systems for documents related to events and participants.
- Delivered exceptional customer service through direct communication with clients and team members.
- Prepared and distributed official certificates, compliance documents, and confidential client records.
- Answered and routed telephone calls and took messages.
Shift Leader
Chicks Deli
Cherry Hill, New Jersey
10.2015 - 02.2023
- Trained new staff on customer service and food preparation standards.
- Assisted in resolving customer complaints to enhance satisfaction and loyalty.
- Assisted in training new employees on shift operations.
- Checked orders for quality and completeness.
- Oversaw cash handling procedures to ensure accuracy and accountability at the register.
Assistant Manager
Jersey Mike's Subs
Cherry Hill, New Jersey
02.2011 - 03.2015
- Managed inventory levels and ensured timely stock replenishment.
- Conducted regular performance evaluations for team members.
- Supervised daily operations including scheduling shifts, assigning duties.
- Created reports on sales trends, inventory levels, and financial data.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Bachelor of Science - Sales & Marketing (Pending 1 Credit)
Rutgers School Of Business
Camden, NJSkills
- Customer service
- Problem solving and conflict resolution
- Calendar, registration, and scheduling management
- Microsoft Office and Google Workspace
- Staff training and mentoring
- Adaptability in to fast-paced environments
References
References available upon request.
Timeline
Project Manager
Impact Research
03.2023 - Current
Administrative Support Specialist
J&K Seminars
01.2021 - 08.2023
Shift Leader
Chicks Deli
10.2015 - 02.2023
Assistant Manager
Jersey Mike's Subs
02.2011 - 03.2015
Bachelor of Science - Sales & Marketing (Pending 1 Credit)
Rutgers School Of Business
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