Brittany Cabrera
Toms River
Summary
Highly detail-oriented and results-driven business manager focused on improving business processes that delivers high-quality customer service solutions, sales and revenue growth. Additionally, embodies leadership, analytical thinking and communication skills to excel in a diverse organization.
Overview
5
5
years of professional experience
Work History
Operations Program Manager
Kaleidoscope ABA Therapy Services
09.2024 - Current
- Managed day-to-day staff and services, including recruitment, scheduling, and customer service
- Maintained accurate staffing and service records for each case
- Assisted in creating and managing a master schedule, ensuring proper staffing per client’s insurance authorization
- Supported HR, Operations, and Clinical departments, acting as a reliable source of information
- Served as the liaison between administrative and clinical staff, handling case assignment and staff availability
- Performed additional tasks as needed based on company requirements
Tri-Brand Branch Manager
Enterprise Mobility
08.2020 - 09.2024
- Directed assignments, appraised performance, and coached employees
- Managed branch operations and teams, enhancing customer service
- Created and presented financial reports to leadership
- Built strong client relationships, promoting branch loyalty
- Increased customer base by identifying and meeting client needs
- Conducted training sessions to improve sales, retention, and morale
- Developed positive relationships with internal and external clients
- Managed recruitment, interviews, and hiring processes
- Boosted annual fleet growth by over 50%, surpassing regional goals
- Ranked in Top Tier among 22 managers in customer service, fleet growth, sales, and employee development
- Promoted 40+ employees to management through comprehensive training
Hospitality Manager
The Heldrich
09.2019 - 08.2020
- Directed operations of restaurants, bars, cafeterias, and other food and beverage establishments
- Ensured high standards of food and beverage quality and guest service
- Developed short and long-term financial and operational plans for the department
- Reviewed performance standards in food preparation, purchasing, and production
- Ensured compliance with all applicable food safety laws and regulations
- Increased guest satisfaction score from 78 to 92
- Secured sponsorships through marketing and events
Education
Bachelor of Arts - Hospitality & Business Management
Stockton University
Galloway, NJ05.2020
Skills
- Attention to Detail
- Adaptable
- Grit
- Leadership
- Data Analysis
- Critical Thinking
Timeline
Operations Program Manager
Kaleidoscope ABA Therapy Services
09.2024 - Current
Tri-Brand Branch Manager
Enterprise Mobility
08.2020 - 09.2024
Hospitality Manager
The Heldrich
09.2019 - 08.2020
Bachelor of Arts - Hospitality & Business Management
Stockton University
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