Brittany Caddell
Spencer
Summary
Dynamic professional with a proven track record in customer service and communication, honed at Rural Lorain County Water Authority and other notable establishments. Excelled in complaint resolution and call center operations, enhancing customer relations and satisfaction. Skilled in Microsoft Outlook and adept at fostering positive customer engagements through effective de-escalation techniques.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Rural Lorain County Water Authority
03.2022 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Identified and resolved discrepancies and errors in customer accounts.
Server
The Winking Lizard
05.2015 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Chilis's Bar and Grill
05.2012 - 05.2015
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Served food and beverages promptly with focused attention to customer needs.
Preschool Teacher
Regent Academy
01.2010 - 06.2012
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Barista
The Coffee Beanery
10.2006 - 01.2010
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
No Degree - Business Management
Lorain County Community College
Elyria, OH10-2025
High School Diploma -
Midview High School
06-2009
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Excellent written and oral communication
- Telephone etiquette
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Customer Service Specialist
Rural Lorain County Water Authority
03.2022 - Current
Server
The Winking Lizard
05.2015 - 03.2022
Server
Chilis's Bar and Grill
05.2012 - 05.2015
Preschool Teacher
Regent Academy
01.2010 - 06.2012
Barista
The Coffee Beanery
10.2006 - 01.2010
- ServSafe Alcohol Certification - National Restaurant Association.
No Degree - Business Management
Lorain County Community College
High School Diploma -
Midview High School
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