Brittany Caddell
Spencer,OH
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
19
19
years of professional experience
Work History
Customer Service Specialist
Rural Lorain County Water Authority
Lagrange, Ohio
03.2022 - Current
- Assisted customers with inquiries regarding water services and billing issues.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Server
The winking lizard tavern
Avon , Ohio
03.2015 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Processed customers' payments and provided receipts.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Server
Chilis
North Olmsted , Ohio
05.2012 - 05.2015
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Processed customers' payments and provided receipts.
Sales Associate
Rogers Jewelry
North Olmsted, OH
03.2013 - 10.2013
- Assisted customers in selecting jewelry pieces and provided product knowledge.
- Maintained organized displays to enhance customer shopping experience.
- Handled customer inquiries and resolved issues effectively and courteously.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Lead Preschool Teacher
Regent Christian Academy
Elyria , Ohio
01.2010 - 05.2011
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Organized and led activities to promote physical, mental and social development.
- Set guidelines for teacher performance and lesson planning and oversaw compliance with established procedures.
- Updated daily bulletin board with children's artwork and accomplishments.
- Administered and documented results of student assessments.
- Abided by all local regulations as well as safety protocols.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Promoted good behaviors by using positive reinforcement methods with children.
Barista
The Coffee Beanery
Elyria, OH
10.2006 - 01.2010
- Maintained calm demeanor during high-volume periods and special events.
- Operated cash register, collected payments and provided accurate change.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Cleaned and sanitized work areas, utensils and equipment.
- Described menu items to customers and suggested products based on stated preferences.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Gave details on coffee blends and preparation descriptions to customers.
- Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
- Received and accurately processed customer payments.
- Greeted guests with pleasant smile and superior customer service.
Education
Some College (No Degree) - Associate of Business
Lorain County Community College
Elyria, OH10-2025
High School Diploma -
Midview High School
Grafton, OH06.2009
Skills
- Point of Sale (POS) system operations
- Effective customer upselling
- High-volume dining
- Regulatory compliance
- Safety precautions
- Analytical decision making
- Training and Development
- Problem resolution
- Customer service
- Time management
- Conflict de-escalation
- Telephone etiquette
Timeline
Customer Service Specialist
Rural Lorain County Water Authority
03.2022 - Current
Server
The winking lizard tavern
03.2015 - Current
Sales Associate
Rogers Jewelry
03.2013 - 10.2013
Server
Chilis
05.2012 - 05.2015
Lead Preschool Teacher
Regent Christian Academy
01.2010 - 05.2011
Barista
The Coffee Beanery
10.2006 - 01.2010
Some College (No Degree) - Associate of Business
Lorain County Community College
High School Diploma -
Midview High School
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