Brittany Cail
Stafford,VA
Summary
Dynamic customer service professional with extensive experience at Revelations Counseling & Consulting, excelling in medical scheduling and patient care. Proven ability to resolve inquiries efficiently while maintaining compliance with HIPAA standards. Strong organizational skills and adept in EMR systems, ensuring high-quality service to military clients and Veterans.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative - Remote TRIWEST
Revelations Counseling & Consulting
Fredericksburg, VA
11.2024 - Current
- Delivered exceptional customer service to military clients through inbound calls, emails, and chats.
- Handled inquiries regarding enrollment, claims, referrals, authorizations, appointments, and payments.
- Served as primary contact for client inquiries, resolving concerns efficiently.
- Focused on addressing unique needs of military population in all communications.
BH Appointing - Remote CCN Contract
Revelations Counseling & Consulting
Stafford, VA
05.2023 - 11.2024
- Executed outbound calls to schedule appointments per Veteran or VA requests.
- Managed communications via calls and emails regarding medical and behavioral health authorizations.
- Assessed caller requests and inquiries, processing them for first call resolutions or appropriate escalations.
- Demonstrated healthcare knowledge through effective chat messaging and military/Veteran interactions.
- Achieved compliance with call volume, scheduling, and quality standards.
Data Entry Operator II - Remote - DOD
DTSV, Inc.
Herndon, VA
08.2022 - 03.2023
- Entered data into CMAS and CCD software with precision and attention to detail.
- Maintained high standards of accuracy while adhering to best data management practices.
- Obtained Secret Clearance from U.S. Department of State, ensuring trustworthiness in sensitive tasks.
- Verified files and updated records, facilitating effective data retrieval and management.
- Reviewed files for final actions, ensuring compliance with operational protocols.
- Utilized Excel, Teams, Outlook, and Microsoft Word for efficient task execution.
- Executed additional duties as assigned to support team objectives.
Lead Medical Support Assistant
Naval Health Clinic Quantico
Quantico, VA
10.2020 - 08.2022
- Led department operations, overseeing training for new hires.
- Executed clerical tasks, including greeting patients and staff professionally.
- Managed phone communications, scheduling clinical appointments and relaying messages.
- Conducted faxing, copying, and scanning of documents while maintaining accurate filing systems.
- Utilized Composite Healthcare System (CHCS) and Armed Forces Health Longitudinal Technology Applications (AHLTA) efficiently.
- Assisted service members with Retirement, Separation, Administrative Separation, and Full Physicals processes.
Medical Records Clerk
Gaertner Psychiatric, PC
Fredericksburg, VA
07.2018 - 04.2020
- Scanned documents for providers, ensuring accurate patient medical record management.
- Managed all patient records for external offices and insurance companies.
- Answered multiple phone lines and scheduled appointments efficiently.
- Provided front desk support and checkout services as required.
- Utilized EMR systems for effective record-keeping and information retrieval.
- Greeted patients upon arrival, facilitating smooth check-in and check-out procedures.
- Collected co-pays and past due balances, maintaining financial accuracy.
- Responded to messages from the answering service promptly.
Medical Receptionist/Back Office
Sophia Medical Associates
Fredericksburg, VA
07.2015 - 11.2017
- Greeted patients and managed check-in/check-out processes efficiently.
- Collected co-pays and past due balances to maintain accurate financial records.
- Answered multiple phone lines to address patient inquiries and concerns.
- Performed faxing, scanning, and filing of medical records for organized documentation.
- Refilled prescriptions over the phone while ensuring compliance with regulations.
- Recorded vitals and assisted with phlebotomy as part of routine examinations.
- Administered injections, conducted urine dips, and performed EKGs as required.
- Cross-trained in back office operations to support team flexibility.
Medical Receptionist
Wynn Family Medicine
Fairfax, VA
04.2014 - 07.2015
- Greeted patients and facilitated check-in/check-out processes efficiently.
- Collected copays and past due balances to maintain accurate accounts.
- Managed multiple phone lines, providing clear communication and assistance.
- Faxed, scanned, and filed medical records to ensure organized documentation.
- Refilled prescriptions over the phone, streamlining patient medication management.
- Conducted insurance verifications to confirm coverage and eligibility.
- Called patients to relay important information from healthcare providers.
- Utilized EMR systems for effective patient data management.
Administration Assistant
Stafford Family Counseling
Stafford, VA
01.2012 - 04.2014
- Greet patients and potential patients to create welcoming environment.
- Collect co-pays and new patient forms for efficient processing.
- Answer phone calls and manage inquiries promptly.
- Retrieve voicemail messages hourly and perform necessary callbacks.
- Complete intake forms for new patients to ensure accurate records.
- Verify insurance benefits to confirm coverage details.
- Update billing information to maintain accurate financial records.
- Obtain authorizations and assemble new patient charts daily.
Education
High School - Standard
Massaponax High School
Spotsylvania, VA06.2007
Skills
- Clerical experience
- Customer Service
- Knowledge of Microsoft programs
- Front Desk
- EMR Systems
- Medical terminology
- Data collection
- Medical Scheduling
- Medical Office Experience
- Microsoft Office
- Medical coding
- Medical Receptionist
- Ethernet
- Computer literacy
- EMR
- Phlebotomy
- Vital signs
- Typing
- Data Collection
- Patient Care
- Proofreading
- Intake
- Medical records
- Child & Family Counseling
- Microsoft Word
- Document management
- Intake Experience
- EKG
- Vital Signs Experience
- Communication Skills
- Injections
- Windows
- Phone Etiquette
- Microsoft Excel
- Google Docs
- Adobe Acrobat
- HIPAA
- Athenahealth
- Administrative experience
- Documentation review
- Health information management
- Medical Records
- Organizational Skills
- Time Management
- Computer skills
- Insurance Verification
- ICD-10
- Leadership
- Office Experience
- Filing
- Data Entry
Certification
Driver's License
Timeline
Customer Service Representative - Remote TRIWEST
Revelations Counseling & Consulting
11.2024 - Current
BH Appointing - Remote CCN Contract
Revelations Counseling & Consulting
05.2023 - 11.2024
Data Entry Operator II - Remote - DOD
DTSV, Inc.
08.2022 - 03.2023
Lead Medical Support Assistant
Naval Health Clinic Quantico
10.2020 - 08.2022
Medical Records Clerk
Gaertner Psychiatric, PC
07.2018 - 04.2020
Medical Receptionist/Back Office
Sophia Medical Associates
07.2015 - 11.2017
Medical Receptionist
Wynn Family Medicine
04.2014 - 07.2015
Administration Assistant
Stafford Family Counseling
01.2012 - 04.2014
High School - Standard
Massaponax High School
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