Brittany Caisse
Winchester,CA
Summary
Highly motivated and results-driven professional with a strong background in customer service, team management, and guest relations. Recognized for exceptional organizational skills and attention to detail as well as a proven track record of exceeding expectations, successfully collaborating in a team setting, and an impressive ability to manage multiple projects simultaneously.
Overview
12
12
years of professional experience
Work History
Special Events Manager
Europa Village Winery and Resort
Temecula, California
01.2023 - Current
- Developed, implemented, and managed comprehensive event plans, including budgets, venues, vendors, set up and tear down, staff requirements, timelines, and online troubleshooting.
- Negotiated contracts with vendors in order to secure favorable rates and services for the company and sourced entertainment acts suitable for the target audience at each event.
- Monitored expenses related to special events in order to stay within budget parameters.
- Collaborated closely with marketing team to promote upcoming events through various media channels.
- Implemented organizational performance initiatives, clearly communicating standards and requirements.
Assistant to the Director
The Silhouettes
Westminster, Colorado
08.2014 - 06.2024
- Organized and managed daily rehearsals to ensure that choreography was polished in time for performances and work ethic and etiquette were consistent with company standards.
- Facilitated relations between the Director and clients, producers, audiences, and venues.
- Developed and implemented a comprehensive training curriculum for all students.
- Provided feedback to dancers on technique, form, timing, style, and expression during rehearsals.
- Assisted in developing strategic plans to meet organizational goals and objectives.
Lead Dancer
The Silhouettes
Westminster, Colorado
08.2012 - 06.2024
- Performed for the current and former Presidents of the United States as well as 2,500 other political and celebrity attendees.
- Aided the Director in leading a team to receive the Golden Buzzer on America's Got Talent: Champions.
- Assisted with costume fittings, rehearsals, and warm-ups.
- Trained and mentored new dancers on proper technique and safety protocols.
- Rehearsed up to 40 hours per week to prepare for dance roles and performances.
- Maintained a safe working environment at all times during rehearsals and performances.
Tasting Room Associate
Europa Village Winery and Resort
Temecula, California
06.2020 - 01.2023
- Maintained a clean and organized work area in accordance with health code regulations.
- Provided exceptional hospitality to guests through friendly interactions, attentive listening skills and timely responses to inquiries.
- Demonstrated proficient knowledge of wine production processes, grape varietals, appellations, flavor profiles and food pairings.
- Collaborated effectively with colleagues across departments in order to provide outstanding guest experiences.
Stage Manager
The American Academy of Dramatic Arts
Los Angeles, California
09.2017 - 05.2018
- Assisted with all aspects of production, including budgeting, scheduling, and script analysis.
- Coordinated with other departments to ensure that the technical elements were in place for each performance.
- Communicated regularly with actors and crew members to ensure that all tasks were completed on time.
- Maintained a safe working environment by enforcing safety protocols during rehearsals and performances.
Medical Front Office Receptionist
Insight Vision Group
Boulder, Colorado
05.2017 - 08.2017
- Greeted patients and visitors in a friendly and professional manner.
- Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.
- Assisted with administrative tasks such as filing, faxing, copying documents, answering phone calls, and processing paperwork.
- Followed HIPAA guidelines when handling confidential patient information.
Education
Passed With Distinction At 98% With The Company’s Highest Recorded Score -
Wine & Spirit Education Trust - Level 2 Sommelier
09-2021
Associate of Arts -
The American Academy of Dramatic Arts
Los Angeles, CA05-2018
Some College (No Degree) - Drama
University of California, Irvine
Irvine, CASkills
- Staff Management
- Event Planning
- Operations Oversight
- Organizational Skills
- Office Management
- Customer Service
- Administrative Recordkeeping
- Client Relations
- Team Leadership and Motivation
- Microsoft Office
Timeline
Special Events Manager
Europa Village Winery and Resort
01.2023 - Current
Tasting Room Associate
Europa Village Winery and Resort
06.2020 - 01.2023
Stage Manager
The American Academy of Dramatic Arts
09.2017 - 05.2018
Medical Front Office Receptionist
Insight Vision Group
05.2017 - 08.2017
Assistant to the Director
The Silhouettes
08.2014 - 06.2024
Lead Dancer
The Silhouettes
08.2012 - 06.2024
Passed With Distinction At 98% With The Company’s Highest Recorded Score -
Wine & Spirit Education Trust - Level 2 Sommelier
Associate of Arts -
The American Academy of Dramatic Arts
Some College (No Degree) - Drama
University of California, Irvine
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