Brittany Callahan
Danville
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
North Alabama Medical Center
12.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Outpatient Registration Clerk
Decatur Morgan Hospital
08.2023 - 12.2024
- Maintained patient confidentiality by adhering to HIPAA regulations while handling sensitive personal information.
- Assisted in training new registration clerks, ensuring they were well-equipped to provide excellent service to patients and staff alike.
- Supported clinic operations by performing various administrative tasks such as managing incoming calls, filing paperwork, and maintaining office supplies inventory.
- Enhanced patient satisfaction by efficiently managing registration processes and maintaining a welcoming environment.
- Contributed to the reduction of billing errors through diligent verification of insurance details and proper documentation practices.
- Increased accuracy in capturing patient demographics by thoroughly reviewing forms during the registration process.
- Managed high volumes of patient data accurately by utilizing electronic medical record systems and maintaining a keen attention to detail.
- Streamlined outpatient registration by implementing an organized system for scheduling appointments and verifying insurance information.
- Kept updated on changes within the healthcare industry, allowing for timely adjustments to policies and procedures related to outpatient registration.
Assistant Manager
Factory Connection
06.2016 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Cashier
Walmart
08.2013 - 06.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Team Member
Burger King
06.2011 - 02.2013
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Lawrence County High School
Moulton, AL05.2013
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Patient scheduling
- Patient registration
- HIPAA compliance
- Payment collection
- Records management
- Customer service
- Problem-solving
- Computer proficiency
- Collaboration and teamwork
- Time management
Timeline
Medical Receptionist
North Alabama Medical Center
12.2024 - Current
Outpatient Registration Clerk
Decatur Morgan Hospital
08.2023 - 12.2024
Assistant Manager
Factory Connection
06.2016 - 01.2022
Cashier
Walmart
08.2013 - 06.2015
Team Member
Burger King
06.2011 - 02.2013
High School Diploma -
Lawrence County High School
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