Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Operated vehicle safely in highly congested areas with no traffic violations.
Completed rush deliveries on tight timetables to satisfy customer needs.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Managed customer inquiries and complaints in polite and professional manner.
Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Verified accuracy of all deliveries against order forms.
Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Del Taco
Shift Leader
01.2020 - 03.2021
Job overview
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Resolved conflicts between employees to maintain positive and productive work environments.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Taco Bell
Shift Leader
05.2018 - 12.2019
Job overview
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Enforced company policies and regulations with employees.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
Fostered positive work environment, leading to higher employee morale and reduced turnover.
Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
Maintained cleanliness and organization of workspace, adhering to health and safety standards.
Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
T.L.C. Concept
Bathroom Attendant
06.2017 - 02.2019
Job overview
Contributed to the overall atmosphere of the venue by providing courteous and respectful interactions with all patrons.
Improved bathroom efficiency by promptly addressing maintenance issues and coordinating with custodial staff.
Fostered a positive work culture among team members by displaying strong communication skills and willingness to support others when needed.
Utilized strong organizational skills, ensuring all supplies were consistently replenished and readily available for guest use.
Cleaned spills and removed waste or debris.
Changed and replenished paper towels and soap.
Communicated with guests by greeting and answering questions.
Received positive feedback from patrons on numerous occasions, reflecting a high level of dedication to providing exceptional service in the restroom environment.
Promoted a welcoming environment for all visitors through attentive care and professional demeanor at all times.
Elevated guest experience through prompt assistance, including handing out towels, soap, or other personal items upon request.