Brittany campbell
Rochester,NY
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Mt Hope Diner John (585) 694-0030
01.2022 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Bartender
Charlotte Tavern John (585) 733-0686
12.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender Server
Tavern 19 Craig (585) 490-1626
12.2020 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender
Braddocks Bay Moira (585) 235-6530
02.2018 - 08.2021
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Helped management plan and serve bar menu exceeding customer expectations.
Bartender
Bill Grays Taproom
04.2015 - 12.2018
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Associate of Arts - Psychology
Genesee Community College
Batavia, NY06.2025
Skills
- Check Payment Processing
- Cash Handling
- Food Sales and Promotion
- Suggestive Selling
- Stocking and Replenishing
- High-Volume Dining
- Menu Memorization
- Quality Control
- Pos Operation
- Service Prioritization
- Age Verification
- Sales Techniques
Timeline
Server
Mt Hope Diner John (585) 694-0030
01.2022 - Current
Bartender
Charlotte Tavern John (585) 733-0686
12.2020 - Current
Bartender Server
Tavern 19 Craig (585) 490-1626
12.2020 - Current
Bartender
Braddocks Bay Moira (585) 235-6530
02.2018 - 08.2021
Bartender
Bill Grays Taproom
04.2015 - 12.2018
Associate of Arts - Psychology
Genesee Community College
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