Brittany Camper
Oak Park,MI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
Work History
Unit Lead
Blue Cross Blue Shield Blue Care Network Of MI
01.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Cotiviti
07.2022 - 12.2022
- Collaborated with other healthcare professionals to ensure the timely delivery of pertinent medical information.
- Streamlined record retrieval processes, resulting in faster access to critical patient information.
- Facilitated communication between healthcare providers by organizing and distributing relevant patient documents upon request.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Manager
Petsmart
05.2008 - 07.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
Education
Bachelor of Science - Healthcare Management
American InterContinental University
07.2026
High School Diploma -
Oak Park High School
Oak Park, MI06.2005
Skills
- Staff Development
- Customer Focus
- Mentoring abilities
- Self Motivation
- Teamwork and Collaboration
- Adaptability and Flexibility
- Multitasking
- Active Listening
- Attention to Detail
- Problem-solving abilities
- Professionalism
- Decision-Making
- Excellent Communication
- Effective Communication
- Interpersonal Communication
- Interpersonal Skills
Timeline
Customer Service Representative
Cotiviti
07.2022 - 12.2022
Unit Lead
Blue Cross Blue Shield Blue Care Network Of MI
01.2022 - Current
Manager
Petsmart
05.2008 - 07.2022
Bachelor of Science - Healthcare Management
American InterContinental University
High School Diploma -
Oak Park High School
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