Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Canard

Tahlequah

Summary

Experienced individual with an initiative to succeed in my career field. Customer service oriented with excellent clerical, communication, and interpersonal skills. Always open to learning new skills, with the aptitude to take on any challenge with a strong mindset and be successful.

Overview

14
14
years of professional experience

Work History

Special Projects Officer

Cherokee Nation Public Health
01.2025 - Current
  • Answer telephone calls to give information to callers regarding tribal and community programs, take messages, or transfer calls.
  • Provide clerical support to other departments.
  • Prepare invoices for payment processing.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voicemail systems, and personal computers.
  • Maintain active project management spreadsheet with daily tasks.
  • Maintain active expenditure report sheets with accurate information.
  • Obtain quotes for all supply orders through various vendors.
  • Prepare purchase requests for all supply orders for employees within the department.
  • Ensure receiving is complete for all requisitions to ensure timely payment.
  • Create and maintain positive working relationships with all vendors.
  • Ensure employee mileage sheets are complete and signed with appropriate signatures for timely submission and processing.
  • Schedule department staff meetings and trainings.
  • Coordinate efforts between team members and supervisors, fostering a collaborative work environment for optimal results.

Special Projects Officer

Cherokee Nation Office of the Marshal - SORNA
05.2024 - 01.2025
  • Maintain accurate registration of all native and non-native sexual offenders within Cherokee Nation jurisdiction.
  • Obtain fingerprints and transmit fingerprint cards for processing.
  • Maintain active tracking logs of Cherokee tribal offenders within county jails, state and federal prisons.
  • Collaborate with local and federal law enforcement officials with conducting active investigations for non-compliant offenders.
  • Establish and maintain positive professional relationships with municipal courts and law enforcement agencies.
  • Maintain strict confidentiality while handling sensitive information and adhering to tribal laws, policies and procedures.
  • Coordinate efforts between team members and supervisors, fostering a collaborative work environment for optimal results.



Human Resources Background Specialist II

Cherokee Nation
03.2023 - 05.2024
  • Authorize background screening to employees, applicants and volunteers for employment.
  • Conduct online searches including any criminal or civil information.
  • Conduct professional and personal references to obtain past employment verification and character references.
  • Obtain fingerprints and transmit fingerprint cards for processing.
  • Conduct and observe subject interviews required specific background screenings.
  • Maintain an accurate tracking log for all assigned background screenings for employees, applicants and volunteers.
  • Establish and maintain positive professional relationships with municipal courts and law enforcement agencies.
  • Provide techinical assistance and guidance to supervisors regarding required documents, background checks, and applicable laws, policies and procedures.
  • Collaborated with team members to share best practices, resulting in a more efficient overall investigation process.
  • Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
  • Train and mentor new team members.


Human Resources Background Specialist I

Cherokee Nation
12.2019 - 03.2023
  • Authorize background checks to employees, applicants and volunteers for employment.
  • Conduct online searches including any criminal or civil information.
  • Conduct professional and personal references to obtain past employment verification and character references.
  • Obtain fingerprints and transmit fingerprint cards for processing.
  • Maintain an accurate tracking log for all assigned background screenings for employees, applicants and volunteers.
  • Establish and maintain positive professional relationships with municipal courts and law enforcement agencies.
  • Provide techinical assistance and guidance to supervisors regarding required documents, background checks, and applicable laws, policies and procedures.
  • Collaborated with team members to share best practices, resulting in a more efficient overall investigation process.
  • Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
  • Train and mentor new team members.


Office Clerk

Tahlequah Public Works Authority
05.2016 - 11.2019
  • Managed incoming calls and correspondence professionally, ensuring timely responses to customers.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
  • Reviewing employment applications to identify and mitigate any potential errors, to ensure the application is able to processed in a timely manner.
  • Collect, count, and disburse money, basic bookkeeping, and complete banking transactions.
  • Assisted with training of new employees.
  • Create work orders for clients for new construction and rental properties.
  • Maintained an organized and clean office environment to boost staff productivity and overall morale.
  • Maintained composure in stressful situations and continued to provide helpful and kind customer services for fantastic customer satisfaction.

Medical Assistant

Northeastern Oklahoma Community Health Center
02.2013 - 08.2014
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Prepare and administer medications as directed by a physician.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

Customer Service Representative

Check Into Cash
06.2012 - 02.2013
  • Answered customer telephone calls promptly and in appropriate manner.
  • Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
  • Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Maintained friendly and professional customer interactions.
  • Collected member loan payments.

Main Cage Cashier

Cherokee Nation Entertainment
04.2011 - 07.2011
  • Enhanced customer satisfaction by efficiently processing transactions and maintaining accurate cash balances.
  • Reduced discrepancies in cash handling by implementing strict cash management procedures and daily reconciliations.
  • Maintained a secure environment by adhering to cage policies, procedures, and gaming regulations.
  • Streamlined cashiering processes by utilizing advanced computer systems for transaction accuracy and speed.
  • Collaborated with other team members to maintain an organized workspace and provide exceptional customer service.
  • Demonstrated strong attention to detail while verifying currency denominations and detecting counterfeit bills effectively.
  • Exhibited professionalism under pressure during high-volume periods while maintaining accuracy in all transactions.

Education

Certificate of Completion - Certified Professional Coder

AAPC
05.2023

Associate of Arts - General Studies

Carl Albert State College
05.2021

High School Diploma -

Stilwell High School
05.2008

Skills

  • Adaptability
  • Advanced communication
  • Customer service oriented
  • Organizational skills
  • Interpersonal skills
  • Time management
  • Team collaboration
  • Conflict resolution

Timeline

Special Projects Officer

Cherokee Nation Public Health
01.2025 - Current

Special Projects Officer

Cherokee Nation Office of the Marshal - SORNA
05.2024 - 01.2025

Human Resources Background Specialist II

Cherokee Nation
03.2023 - 05.2024

Human Resources Background Specialist I

Cherokee Nation
12.2019 - 03.2023

Office Clerk

Tahlequah Public Works Authority
05.2016 - 11.2019

Medical Assistant

Northeastern Oklahoma Community Health Center
02.2013 - 08.2014

Customer Service Representative

Check Into Cash
06.2012 - 02.2013

Main Cage Cashier

Cherokee Nation Entertainment
04.2011 - 07.2011

Associate of Arts - General Studies

Carl Albert State College

High School Diploma -

Stilwell High School

Certificate of Completion - Certified Professional Coder

AAPC

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