Brittany Cannon
Phoenix,AZ
Summary
Dedicated and customer-focused professional with extensive experience in banking and education. Proven ability to resolve complex customer inquiries, provide personalized solutions, and navigate challenging conversations with empathy and professionalism. Currently pursuing a Master's in Social Work (4.0 GPA), showcasing a strong passion for technology, customer service, and creating seamless user experiences. Skilled at multitasking, time management, and building lasting relationships with diverse populations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Teacher
Great Hearts Academy
Phoenix, AZ
01.2022 - Current
- Delivered personalized support to students, fostering academic and social-emotional growth
- Adapted communication styles to meet the diverse needs of students and families
- Resolved challenges with empathy and professionalism, promoting a positive learning environment
Vice President
Phi Theta Kappa, Glendale Community College
Glendale, AZ
01.2019 - 05.2021
- Conducted seminars addressing key topics such as diversity and effective communication
- Tailored presentations to different audiences, fostering engagement and understanding
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Personal and Business Banker
Wells Fargo & USAA
01.2015 - 01.2021
- Provided exceptional customer service by addressing financial inquiries and resolving complex banking issues
- Built trusted relationships with clients by offering tailored financial solutions for personal and business needs
- Managed high volumes of customer interactions with professionalism, accuracy, and attention to detail
- Educated clients on new technologies, including online banking platforms and mobile applications, to improve customer experiences
- Achieved consistent customer satisfaction scores and exceeded performance goals
Education
Master of Social Work -
Arizona State University
Tempe, AZ07.2026
Bachelor of Science - Psychology, Minor in Clinical Psychology
Arizona State University
Tempe, AZ05.2024
Associate of Arts - Emphasis in Psychology
Glendale Community College
Glendale, AZ05.2021
Associate of Science -
Glendale Community College
Glendale, AZ08.2020
Skills
- Customer Service & Relationship Building
- Problem Solving & Technical Troubleshooting
- Effective Communication & Active Listening
- Time Management & Multitasking
- Adaptability & Resilience in Challenging Situations
- Cultural Sensitivity & Inclusivity
- Typing Speed:45 WPM (meets required minimum)
- Proficient in MacOS, iOS, and Apple Products
- Experience with CRM Tools and Online Platforms
Certification
- Phi Theta Kappa Honor Society Member
- Valid Fingerprint Clearance Card (Arizona)
- Recognized for Excellence in Customer Service and Sales Performance
Additional Information
- Equipped with a quiet home workspace, ergonomic chair, and hard-wired internet connection (10+ Mbps).
- Available for20-hour work weeks post-training, with flexibility during academic breaks.
Timeline
Lead Teacher
Great Hearts Academy
01.2022 - Current
Vice President
Phi Theta Kappa, Glendale Community College
01.2019 - 05.2021
Personal and Business Banker
Wells Fargo & USAA
01.2015 - 01.2021
Master of Social Work -
Arizona State University
Bachelor of Science - Psychology, Minor in Clinical Psychology
Arizona State University
Associate of Arts - Emphasis in Psychology
Glendale Community College
Associate of Science -
Glendale Community College