BRITTANY CARDONA

Switchboard Operations: Utilized Epic to retrieve patient information, make reminder calls, create telephone encounters, and perform various administrative tasks, including generating MyChart tickets and managing phone transfers.

Appointment Management: Developed expertise in scheduling and canceling appointments, handling incoming calls, managing in-basket tasks, documenting lab results, and coordinating with interpreter services. Accurately entered insurance details and updated patient demographics.

Patient Interaction: Managed patient check-in processes, collected and processed FMLA paperwork, and handled scanning of IDs and insurance documents. Facilitated family disclosure forms, managed prescription requests, addressed no-show appointments, and sent related correspondence.

Insurance and Prior Authorization: Enhanced skills in managing prior authorizations for medical and private insurance, including liaising with insurance companies and accurately documenting received information.

Discharge and Follow-Up: Gained proficiency in discharge procedures, including scheduling follow-up appointments and coordinating with departments such as MFM, mammography, and breast imaging. Managed various appointment types, including depo, OBV, IUD, GPV, GYN ultrasound, and OB ultrasound.

Administrative Support: Faxed necessary forms (e.g., WIC, RX, FMLA) to recipients, scheduled VEYO rides for patients, recorded minutes for staff meetings, completed intake procedures, and participated in all meetings and huddles.

Training and Development: Acquired experience in scanning hereditary cancer syndrome risk assessment forms into the patient media manager and precepting new staff members.

• Greet patients with a welcoming demeanor.
• Manage patient check-in and registration processes.
• Verify and update patient information and insurance details.
• Clearly explain consent forms to patients.
• Confirm and update patient demographics.
• Obtain patient signatures for vaccine administration.
• Ensure accurate vaccine dosage is administered.
• Check if patients have a MyChart account; if not, provide them with setup instructions via email.