Brittany Cardoza
Memphis,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and history of meeting company needs. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Rehab Office Coordinator
Lake District Hospital
Lakeview , OR
2020.10 - 2023.10
- Set up appointments with patients and created scheduling blocks using Cerner.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees by making improvements to work processes and helping to train others.
- Guided employees in handling difficult or complex problems.
- Consulted with manager to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Recruited, interviewed and selected employees to fill vacant roles.
- Developed effective scheduling processes to achieve production objectives.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Obtained prior authorization from a wide variety of insurance plans, entering information in proper encounters.
- Copied and faxed important information for patient and client records.
- Entered appropriate diagnoses codes for easier billing process.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Added notes on patients into case histories using EHR system.
- Worked with clinic to schedule therapy sessions and doctor visits and verified insurance coverage for patients.
- Supported practice efficiency by answering telephone calls, making appointments and organizing records.
- Promoted high patient satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Looked up patient accounts and balances using Revenue Cycle.
Surgery Scheduler
Northeastern Nevada Regional Hospital
Elko , NV
2019.11 - 2020.08
- Booked surgeries according to physician volume using Athena.
- Worked with operating facilities to schedule procedures on behalf of 2 general surgeons.
- Checked patient insurance and collected pre-authorizations from providers.
- Scheduled follow-up appointments as designated by physician.
- Located scheduling barriers and implemented appropriate solutions.
- Distributed treatment and procedural information to patients.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
Billing Clerk
Lake District Hospital
Lakeview , OR
2018.04 - 2019.11
- Balanced end of day receipts and prepared hospital deposit
- Checked que drop daily for new, returned, and denied claims.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Submitted claims to insurance companies.
- Completed and submitted appeals for denied claims.
- Received and distributed faxes and mail in a timely manner.
- Update patient accounts and information on a daily basis.
- Use effective interpersonal skills to successfully communicate with several different departments, patients, and facilities to acquire pre-authorizations for infusions, inpatient/outpatient stays , and outpatient procedures.
- Manage daily office operations.
- Maintain strict patient confidentiality following HIPAA rules and regulations at all times.
- Assist with switchboard and outpatient admitting as needed.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
Admitting Clerk
Lake District Hospital
Lakeview , OR
2017.06 - 2018.04
- Completed registrations for laboratory work, surgical procedures and radiology.
- Verified schedules and arrival times.
- Responsible for inputting accurate and complete patient information.
- Verified insurance eligibility.
- Ensured HIPAA compliance.
- Trained new hires as necessary.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Housekeeping
Lake District Hospital
Lakeview , OR
2016.10 - 2017.05
- Kept a clean and sterile environment in patient rooms, nursing units, surgical areas, administrative offices, laboratory areas, waiting areas, and public restrooms.
- Maintained high standards of cleanliness with little to no supervision.
- Operated janitorial equipment properly and safely, including floor machine.
- Checked and stocked inventory.
- Ensured HIPPA Compliance.
Job Coach
Goodwill Industries
Lakeview , OR
2014.12 - 2016.10
- Worked with adults with developmental disabilities to obtain community based employment.
- Tasks included job development inquiries within the community, teaching life and employment skills to clients
- Provided supported living services to clients such as medication administration and transportation as needed.
- Engaged individuals receiving support through coaching, feedback and skills development exercises.
- Assisted participants in achieving highest level of independent functioning while receiving services.
- Gathered work behaviors and productivity data to fulfill reporting requirements.
- Explained goals and expectations required of trainees.
Underground Dry Tech
Barrick Gold Mine
Crescent Valley , NV
2011.08 - 2014.06
- Repaired and assigned miners cap lamps.
- Ordered and stocked supplies.
- Light janitorial duties.
- Maintained MSHA safety training while following all mine site safety regulations.
- Assisted with miscellaneous duties requested by maintenance supervisor.
Education
High School Diploma -
Battle Mountain High School
2009
Skills
- Quick learner
- Proficient at taking, understanding and following instructions effectively
- Trustworthy
- Dependable
- High integrity
- Great attention to detail
- Excellent interpersonal skills
- Resilient
- Ambitious
- Strong Work Ethic
- Basic understanding of Epic and experience using multiple EHR systems including Cerner, Athenahealth, CPSI, and eClinicalWorks,
Timeline
Rehab Office Coordinator
Lake District Hospital
2020.10 - 2023.10
Surgery Scheduler
Northeastern Nevada Regional Hospital
2019.11 - 2020.08
Billing Clerk
Lake District Hospital
2018.04 - 2019.11
Admitting Clerk
Lake District Hospital
2017.06 - 2018.04
Housekeeping
Lake District Hospital
2016.10 - 2017.05
Job Coach
Goodwill Industries
2014.12 - 2016.10
Underground Dry Tech
Barrick Gold Mine
2011.08 - 2014.06
High School Diploma -
Battle Mountain High School
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