Brittany Carlon
Jacksonville
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
8
8
years of professional experience
Work History
Waitress/Assistant Bartender
Juliette's
Brooklyn
05.2025 - 09.2025
- Took and processed orders accurately and efficiently.
- Provided exceptional customer service to enhance dining experiences.
- Maintained cleanliness of dining areas and tables.
- Assisted in training new staff on service protocols.
- Handled cash and processed payments securely.
- Resolved customer complaints effectively and professionally.
Server
First Watch
Jacksonville
01.2022 - 05.2025
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Informed customers of daily specials and signature menu items.
- Implemented feedback from customers to improve service quality and menu offerings.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Server Manager & Bartender
LaNopalera
Orange Park
01.2018 - 05.2025
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Oversaw food preparation and safety protocols to comply with federal, state and local regulatory guidelines regarding food service.
Lab Tester
Avecina Medical
Jacksonville
01.2022 - 04.2022
- Executed routine tests on equipment according to company procedures.
- Learned new testing methods through continued education and research.
- Ensured that all laboratory areas were kept clean and orderly at all times.
- Utilized Laboratory Information Management Systems (LIMS) for tracking, documenting, and reporting laboratory activities.
- Supported cleanliness and health standards to foster safe and effective sample analysis.
Education
Some College (No Degree) - Nursing
Keiser University
Fort Lauderdale, FLSkills
- Customer service
- Time management
- Clinical documentation
- Effective communication
- Food and beverage pairings
- Safe food handling
- Menu memorization
- High volume dining
- Effective customer upselling
- Point of sale (POS) system operations
Timeline
Waitress/Assistant Bartender
Juliette's
05.2025 - 09.2025
Server
First Watch
01.2022 - 05.2025
Lab Tester
Avecina Medical
01.2022 - 04.2022
Server Manager & Bartender
LaNopalera
01.2018 - 05.2025
Some College (No Degree) - Nursing
Keiser University