Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Carlson

Milaca

Summary

Dynamic barista shift supervisor at Coffee Corner with proven expertise in customer service and team leadership. Successfully trained new staff, enhancing beverage preparation skills and promoting a collaborative environment. Recognized for resolving conflicts efficiently and managing inventory effectively, ensuring smooth operations during peak hours. Committed to delivering exceptional customer experiences.

Overview

2
2
years of professional experience

Work History

Barista Shift Supervisor

Coffee Corner
Milaca
01.2023 - Current
  • Resolved customer complaints in a timely manner while maintaining a professional attitude at all times.
  • Received payments from customers and returned correct change when necessary.
  • Provided support during peak hours by running drinks or helping out on the register.
  • Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
  • Assisted management in developing training materials for new employees.
  • Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
  • Assisted customers in selecting beverages based on their preferences.
  • Promoted positive team morale by encouraging collaboration among staff members.
  • Maintained a clean and well-stocked work area throughout shifts.
  • Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
  • Performed opening duties such as setting up espresso machines for the day's operations.
  • Ensured compliance with health department regulations related to food handling practices.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Checked temperatures of freezers, refrigerators, and heating equipment.
  • Managed opening and closing procedures, ensuring efficient operation of the coffee shop.
  • Greeted guests with pleasant smile and superior customer service.
  • Trained new baristas on coffee preparation techniques and customer service standards.

Retail Worker

Milaca Meats
Milaca
03.2025 - 04.2025
  • Attended training sessions conducted by supervisors regarding new products, services or changes in company policy.
  • Supported other departments within the store when needed during busy periods or shortages in staff.
  • Operated cash register to process payments from customers accurately and efficiently.
  • Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
  • Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
  • Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
  • Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.

Receptionist

Fantastic Sams Cut & Color
Princeton
06.2023 - 07.2024
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Updated daily log book with information about visitors entering the premises.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Responded to inquiries from internal staff members regarding office operations.
  • Scheduled appointments for clients, customers, and other visitors.
  • Greeted visitors and provided them with assistance.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.

Education

High School Diploma -

Milaca High School
Milaca, MN
05-2025

Skills

  • Customer service
  • Beverage preparation
  • Cash handling
  • Team leadership
  • Inventory management
  • Conflict resolution
  • Employee training
  • Effective communication
  • Sales promotion
  • Equipment troubleshooting

Timeline

Retail Worker

Milaca Meats
03.2025 - 04.2025

Receptionist

Fantastic Sams Cut & Color
06.2023 - 07.2024

Barista Shift Supervisor

Coffee Corner
01.2023 - Current

High School Diploma -

Milaca High School

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