Brittany Carlyle
Washington,NC
Summary
Detailed Client Service Associate known for having great organizational skills and dedicated work ethic. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
12
12
years of professional experience
Work History
Manager of Clinician Practice/QA
Kindred at Home
Washington, NC
07.2017 - Current
- Reviewed clinical records at the local level to assure appropriate documentation for reimbursement and appropriate plan of care development
- Assisted in maintenance of clinical records and files to comply with Conditions of Participation (COPs) to ensure appropriate reimbursement received.
- Audited charts for clinical oversight and compliance and adherence to the Medicare guidelines, including sufficient orders and face-to-face documentation
- Updated and educated staff on new/changed regulations and ensured regulatory and in-house compliance in ongoing documentation
- Maintained appropriate contact with physicians and additional resources to ensure patient received necessary resources
- Reviewed OASIS documents for accuracy and completeness prior to locking and submitting data electronically
- Facilitated visits of clinicians within MD orders and manage team members within company expectations and policy.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coached, mentored and trained team members in order to improve their job performance.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Service Line Coordinator
Vidant Medical Group
Washington, NC
06.2016 - 07.2017
- Coordinated and facilitated patient care for Orthopedic Clinic
- Oversee and enforce criteria for safe quality patient care
- Coordinated patient care and staffing resources while ensuring staff retention
- Monitored the performance of all team members and provided feedback and guidance as necessary.
- Implemented new processes to implement positive patient experiences and improve patient satisfaction outcomes
- Communicated regularly with management regarding progress on projects or potential issues.
- Identified areas where cost savings could be achieved without compromising product quality or service delivery standards resulting in improved bottom line.
- Conferred with management and subordinates to resolve problems or complaints.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Coordinated with external vendors and suppliers to procure needed equipment or supplies at competitive prices.
- Maintained effective communication with patients regarding their treatments, medications, follow-up visits.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
Staff Nurse
Vidant Medical Center
Greenville, NC
06.2012 - 06.2016
- Delivered direct patient care to patients of diverse backgrounds with wide range of chronic diagnoses and mental conditions within best practice and company policies
- Developed nursing care plan and provided education to patients
- Identified when modifications to care plan and treatments were necessary and coordinated care with appropriate providers to ensure patient received appropriate care
- Assisted with hiring and training of new registered nurses
- Participated in fall reduction committee to aid in data collection surveys to ensure fall prevention strategies were utilized.
Education
Bachelors in Nursing -
East Carolina University
12.2014
Associates in Nursing -
Pitt Community College
05.2012
Skills
- Performance Management
- Staff Development
- Financial Management
- Time Management
- Verbal and Written Communication
- Complex Problem-Solving
- Team Leadership
- Staff Management
- Patient Education
- Licensed RN
- Workflow and Patient Management
- Policy and Procedure Compliance
- Family Education
- Nursing Plan Development
- Patient Assessment
- Clinical Documentation
- Comprehension of medical terminology
- Professional ethics understanding
- Understanding of office operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Manager of Clinician Practice/QA
Kindred at Home
07.2017 - Current
Service Line Coordinator
Vidant Medical Group
06.2016 - 07.2017
Staff Nurse
Vidant Medical Center
06.2012 - 06.2016
Bachelors in Nursing -
East Carolina University
Associates in Nursing -
Pitt Community College
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