Brittany Carmona
Nashua,NH
Summary
Dedicated individual who ensures quality work as demonstrated through strong leadership and communication skills. Seasoned leader skilled at mobilizing diverse stakeholders to produce strategic and engaging social media content that drives traffic, increases engagement, and generates leads. Highly driven with a passionate and innovative approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Social Media Director, Community Management
Fidelity Investments
06.2021 - Current
- Leads strategy and content direction for a private Fidelity B2C community comprised of 82k high-net worth clients to drive engagement, service delivery and foster loyalty and retention.
- Extensive experience collaborating and relationship management with stakeholders at all organizational levels such as; vendors, product managers, CEOs, senior executives, suppliers and more, leading communication strategies, determining project prioritization, and serving as a driving decision maker.
- Thrives in fast pace environment's while multi-tasking across multiple initiatives to build, execute and measure community growth strategies targeting client needs, product and service developments, and marketing initiatives that help to deliver on business goals, and building lifetime relationships.
- Adapt to constantly changing business priorities utilizing member insights and call drivers to create social-first content that enables financial literacy and customer service.
- Balance legal, risk, and compliance requirements as a FINRA broker member with platform-required creativity to drive established engagement, and servicing objectives.
- Implemented crisis communication strategies to protect the company''s online reputation during challenging situations.
Owner
Home Decor By Brittany
01.2019 - 01.2023
- Managed day-to-day business operations of a Home Decor consulting company that evolved into a subscription based home decor box.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals through effective communication and social media campaigns.
- Increased revenue MoM with new subscription subscribers to 32 of states throughout the USA totaling in gross revenues of over $10,000 and managed all financials of the business, including budgeting, financial reporting, and tax preparation.
- Manage social media presence and planning of all content through marketing strategies and community management through use of tools such as; Hootsuite, Canva and Wix.
- Implement marketing and promotion tactics that led to an Increase in profile visits by 33% and a 57% increase in website traffic from organic content from May 2021 to December 2021.
Community Relations Coordinator
Fidelity Investments
09.2019 - 06.2021
- Collaborated with communicators internally and externally to highlight Community Relations efforts to inform and share authentic storytelling to internal and external audiences including: websites, intranet portals, social media accounts and local news outlets.
- Served as lead project manager for Fidelity Investments' corporate citizenship initiatives and “Fidelity Cares” employee volunteer programs that curated meaningful volunteer experiences that both positively impact the community and drive employee engagement.
Onboarding Learning Facilitator
Fidelity Investments
11.2017 - 08.2018
- Lead live onboarding facilitation to new hires of the firm encompassing hands on learning in a classroom setting.
Workplace Investing Client & Services Manager
Fidelity Investments
11.2016 - 11.2017
- Served as a Manager to a team of customer service associates to drive business results and client satisfaction.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
Education
MBA -
Southern New Hampshire University
Hooksett, NH05.2018
Bachelor of Science - Sports Entertainment & Event Management
Johnson & Wales University
Providence, RI05.2013
Skills
Community Management
Relationship Management
Project Management
Event Management / Corporate Events
Content Development / Social Media Strategy
Problem-Solving
Strong Communication Customer Service
Certification
Series 7 FINRA 2022
Timeline
Social Media Director, Community Management
Fidelity Investments
06.2021 - Current
Community Relations Coordinator
Fidelity Investments
09.2019 - 06.2021
Owner
Home Decor By Brittany
01.2019 - 01.2023
Onboarding Learning Facilitator
Fidelity Investments
11.2017 - 08.2018
Workplace Investing Client & Services Manager
Fidelity Investments
11.2016 - 11.2017
MBA -
Southern New Hampshire University
Bachelor of Science - Sports Entertainment & Event Management
Johnson & Wales University
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