Summary
Overview
Work History
Skills
Websites
Experienced Programs
Accomplishments
Timeline
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Brittany Carr

Brittany Carr

Huntsville,AL

Summary

Dynamic, results-driven professional with a decade of excellence in ecommerce and retail operations, known for driving substantial revenue growth, optimizing efficiency, and elevating customer satisfaction. Adept in strategic planning, cross-functional collaboration, project management, financial planning, and logistics management. Seeking Senior Manager roles to leverage this track record of success.

Overview

16
16
years of professional experience

Work History

Senior Manager of Operations, Ecommerce and Retail

SleepScore Labs
Carlsbad, CA
11.2018 - 02.2024

SleepScore Labs is a company dedicated to improving sleep health through cutting-edge technology. They develop and provide products and services, such as sleep-tracking devices and apps, to help people understand and enhance their sleep quality.

  • Managed the day-to-day operations of the ecommerce website, including inventory management, order processing, logistics, and customer service.
  • Collaborated with cross-functional teams to develop process improvements that increased productivity.
  • Designed and analyzed internal reporting systems and procedures for the company.
  • Negotiated contracts with vendors and partners for materials or services needed by the organization.
  • Created reports on key performance indicators to track progress against objectives.
  • Developed and implemented operational strategies to improve efficiency and reduce costs.
  • Established short- and long-term company goals, policies and procedures, monitoring progress and results.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Implemented successful business strategies to increase revenue and target new markets.

Strategic Client Relationship and Sales Manager

Ernest Packaging Solutions
Vista, Ca
01.2018 - 11.2018

Dynamic professional with a proven track record supplying packaging solutions nationwide to industries including Food, Beverage, Cold Chain Storage, Chemical, Pharmaceutical, Retail, 3PL, and Manufacturing.

  • Expertise in prospecting and developing new accounts, leveraging CRM systems like Salesforce.
  • Known for building strong vendor and customer relationships, leading to strategic partnerships.
  • Proficient in managing customer inventory, offering innovative product ideas, and enhancing customer processes.
  • Skilled in providing competitive price quotes and delivering strong ROI.

Strategic Account Executive & Business Development

Elan Office Systems, a Xerox Company
Las Vegas, NV
10.2016 - 12.2017

The leading provider of document management solutions, offering innovative technologies and services to streamline office workflows and enhance productivity.

  • Proactively prospect for new business and upsell existing accounts using CRM database.
  • Prepare compelling presentations and lease contracts for equipment sales.
  • Cultivate relationships directly with C-level contacts and decision-makers.
  • Drive sales and consistently meet or exceed monthly quotas.
  • Identify new sales opportunities and effectively close deals.

Inside Sales / Account Management Professional

Zodiac Pool Systems Inc.
Vista, CA
03.2014 - 08.2016

A manufacturer of pool and spa products, known for its innovative technologies and high-quality equipment that enhance the pool experience.

  • Proficient in inventory management, providing comprehensive product knowledge and accurate pricing quotes.
  • Successfully upsell products and generate excitement for promotions to existing distributors and dealers, resulting in increased company revenue.
  • Identify opportunities to expand product offerings into competitors' markets, effectively building new relationships and expanding market reach.
  • Serve as the single point of contact for over 60 VIP accounts, while effectively managing a larger account list of over 800 vendors.

Executive Administrative Assistant / Office Manager

Pacific Homes LLC
La Jolla, CA
10.2012 - 03.2014

A reputable real estate company known for its commitment to providing high-quality homes and exceptional customer service.

  • Supported agents, senior-level management, and owner
  • Managed all office responsibilities and daily operations
  • Assisted in the production of various marketing materials.

Account Services/ Retention Specialist

Great Call Inc.
Carlsbad, CA
06.2009 - 09.2012

The prominent provider of health and safety products and services, specializing in mobile health solutions and connected care for older adults and their families.

  • Top retention rate constantly exceeding retention goals
  • Top representative in up selling add on services.

Inside Sales/ Account Manager

Ashworth Inc.
Carlsbad, CA
11.2007 - 02.2009

Manufactures and sells Golf apparel, footwear & Hard for men and women.

  • Increased revenue in assigned region, while working in a fast pace environment with extensive customer communication
  • Up sell products and promotions to meet sales quotes
  • Product knowledge, inventory management, quoting orders, driving new sales channels and farming the current customers
  • Converting international currency, providing internal shipping quotes, handling all shipment issues and returns
  • Managing account and building relationships.

Skills

  • Account, Product, Inventory & 3PL Management
  • Vendor & Partner Relations
  • Negotiation
  • Strategic Planning
  • Product Development
  • Business Operations & Development
  • Business & Financial Analysis
  • Sales Reporting
  • Operations Management
  • Marketing Strategy Development
  • Sales Strategy
  • Problem-Solving Abilities
  • Budgeting and Expenditures
  • Multitasking

Experienced Programs

Most PC Software

  • Oracle
  • Microsoft Office
  • Outlook
  • Sales Force
  • Sherpa
  • JIRA
  • Figma
  • SPS Commerce
  • Commerce Hub
  • Zendesk
  • Quickbooks
  • Shopify
  • Seamless

Accomplishments

  • Effectively orchestrated the planning, direction, and launch of our retail and ecommerce platforms, driving impactful results.
  • Achieved Largest retail purchase order in company history, surpassing previous records.
  • Achieved Highest Region Sales, exceeding targets consistently.
  • Maintained Top Retention Rates, enhancing customer loyalty.
  • Developed Top Add-on Value Services, boosting revenue significantly.
  • Attained Top Quality Assurance Scores, ensuring service excellence.
  • Recognized as Employee of the Month for exceptional performance.
  • Earned Highest Commission as a first-year Sales Representative.

Timeline

Senior Manager of Operations, Ecommerce and Retail

SleepScore Labs
11.2018 - 02.2024

Strategic Client Relationship and Sales Manager

Ernest Packaging Solutions
01.2018 - 11.2018

Strategic Account Executive & Business Development

Elan Office Systems, a Xerox Company
10.2016 - 12.2017

Inside Sales / Account Management Professional

Zodiac Pool Systems Inc.
03.2014 - 08.2016

Executive Administrative Assistant / Office Manager

Pacific Homes LLC
10.2012 - 03.2014

Account Services/ Retention Specialist

Great Call Inc.
06.2009 - 09.2012

Inside Sales/ Account Manager

Ashworth Inc.
11.2007 - 02.2009
Brittany Carr