Brittany Carter
Summary
Detail-oriented individual equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Registered Behavior Technician
Winchester Public Schools
08.2022 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Registered Behavior Technician
Treasured Hearts ABA
06.2022 - 08.2022
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Supported clients in developing coping mechanisms, empowering them to manage stress and anxiety more effectively.
Registered Behavior Technician
Positive Reinforcement PLLC
05.2021 - 06.2022
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
- Utilized positive reinforcement techniques to encourage desirable behaviors, contributing to significant client progress.
- Delivered targeted behavior modification programs, which significantly reduced instances of aggressive behavior in clients.
- Guided families and caregivers in applying behavior intervention strategies, strengthening support networks for clients.
Customer Service Associate
Target
03.2020 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Family Services Specialist
Winchester Department of Social Services
09.2019 - 01.2020
- Maintained confidential records and documentation in OASIS database.
- Attended and participated staff meetings and training seminars.
- Increased family stability by providing crisis intervention and connecting them to appropriate community supports.
- Promoted community resources to families, assisting them in accessing necessary services for their specific needs.
- Safeguarded children''s welfare through thorough risk assessments and timely interventions in high-risk cases.
- Established strong partnerships with community organizations; working together to address systemic issues affecting families in the region.
Case Management Specialist
Northwestern Community Services Board
03.2016 - 09.2019
- Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
- Maintained accurate records and documentation, ensuring compliance with regulatory requirements and facilitating seamless audits.
- Facilitated timely transitions between care settings by coordinating with healthcare providers, families, and insurance companies.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Provided ongoing education to clients and families about available resources, empowering them to make informed decisions about their care.
Outreach Coordinator
Home Base Inc.
06.2015 - 09.2015
- Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
- Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
- Empowered team members to take ownership of their roles in outreach activities, promoting a sense of responsibility and commitment to the organization''s mission.
- Improved access to resources for underprivileged communities by connecting them with essential services offered by partner agencies.
Community Based Counselor
National Counseling Group
08.2013 - 05.2015
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
Education
Bachelor of Science - Criminal Justice And Psychology
Shenandoah University
Winchester, VASkills
- Task Prioritization
- Team building
- Adaptability and Flexibility
- Excellent Communication
- Organizational Skills
- Reliability
- Attention to Detail
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Teamwork and Collaboration
- Critical Thinking
Timeline
Registered Behavior Technician
Winchester Public Schools
08.2022 - Current
Registered Behavior Technician
Treasured Hearts ABA
06.2022 - 08.2022
Registered Behavior Technician
Positive Reinforcement PLLC
05.2021 - 06.2022
Customer Service Associate
Target
03.2020 - 05.2021
Family Services Specialist
Winchester Department of Social Services
09.2019 - 01.2020
Case Management Specialist
Northwestern Community Services Board
03.2016 - 09.2019
Outreach Coordinator
Home Base Inc.
06.2015 - 09.2015
Community Based Counselor
National Counseling Group
08.2013 - 05.2015
Bachelor of Science - Criminal Justice And Psychology
Shenandoah University
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