Brittany Casey
Deer Park,TX
Summary
Independent Insurance Agent with background in developing customized insurance policies based on individual client's needs. Strong understanding of market trends, risk management principles, and regulatory compliance. Highly skilled in fostering relationships with clients to drive business growth. Previously implemented effective sales strategies that enhanced customer satisfaction and retention rates. By working in many different fields, Ive acquired skills needed to provide excellent communication and a high level of personal interactions with others. I am a quick learner with a drive to achieve the knowledge necessary to become successful in any line of work.
Overview
19
19
years of professional experience
Work History
Independent Insurance Agent
Family First Life
Houston, TX
11.2023 - 07.2024
- Developed and maintained relationships with clients to ensure they received the best possible insurance coverage.
- Provided personalized service to customers to determine their specific insurance needs.
- Assessed customer's risk profile and recommended appropriate insurance plans.
- Explained complex insurance policies in a simple and understandable manner for clients.
- Prepared detailed quotes for prospective customers based on their individual requirements.
Spark Driver
Walmart
Houston, TX
05.2020 - 06.2021
- Delivered packages to customers in a timely and efficient manner.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Delivered goods and services to customers on time and in excellent condition.
Sales Associate
Massage Heights
Pasadena, TX
04.2010 - 04.2011
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted customers with booking appointments.
- Provided accurate information about products, prices and services.
Bartender/ Waitress
Hooters
Pasadena, TX
04.2008 - 02.2010
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Receptionist
Gulf Coast Torch and Regulator
Houston, TX
09.2007 - 03.2008
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Financial Aid Assistant/Receptionist/Purchasing Clerk
Texas Chiropractic College
Pasadena, TX
08.2005 - 06.2007
- Assisted students with completing financial aid applications, providing instructions and guidance.
- Processed student loan requests, verifying accuracy of information and ensuring compliance with federal regulations.
- Responded to inquiries from students regarding the status of their financial aid application or award package.
- Advised students of any additional documents required for processing their applications.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
High School Diploma -
Deer Park High School
Deer Park, TX05-2007
Skills
- Policy analysis
- Financial Acumen
- Client Retention
- Leads Prospecting
- Licensed Insurance Agent
- Negotiation
- Customer Service
- Policy writing
- Client assessment
- Customer follow-up
Timeline
Independent Insurance Agent
Family First Life
11.2023 - 07.2024
Spark Driver
Walmart
05.2020 - 06.2021
Sales Associate
Massage Heights
04.2010 - 04.2011
Bartender/ Waitress
Hooters
04.2008 - 02.2010
Receptionist
Gulf Coast Torch and Regulator
09.2007 - 03.2008
Financial Aid Assistant/Receptionist/Purchasing Clerk
Texas Chiropractic College
08.2005 - 06.2007
High School Diploma -
Deer Park High School
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