BRITTANY CASTRILLON

• Enhanced team collaboration through proficient coordination of virtual meetings and conference calls across various time zones.

• Schedule client appointments and manage clinician calendars

• Process billing, including ERA reviews and insurance claim submissions

• Oversee operations for 7 clinicians or more, ensuring smooth administrative support

• Create and manage marketing content via Canva, Mailchimp, Instagram, Facebook, etc.

• Support company branding and visibility through networking and event coordination

• Communicate directly with clients regarding insurance coverage, payment plans, and scheduling

• Assist in planning and executing client-centered events and workshops

• Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
• Minimized complications during surgery by effectively monitoring anesthesia levels under the guidance of an Oral Surgeon or Dental Anesthesiologist.
• Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
• Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
• Maintained a safe and clean working environment through proper sterilization of instruments and adherence to infection control protocols.
• Improved patient comfort by providing oral and emotional support during surgical procedures.
• Increased patient satisfaction by addressing concerns and answering questions prior to surgery.
• Reduced appointment wait times, managing schedules efficiently for both surgeon and patients.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information (HIPAA) by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

• Released documentation according to medical confidentiality standards

• Supported physician assistant in prepping Parkinson’s and Essential Tremor patients

• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

• Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
• Handled cash transactions and maintained sales and payments records accurately.
• Resolved customer problems and complaints.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.