Brittany Castrogiovanni
Washington,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Technical Apprentice
Bausch And Lomb
07.2023 - Current
- Completed technical assignments efficiently, demonstrating strong problem-solving skills and attention to detail.
- Participated in regular training sessions to expand technical knowledge and stay current with industry trends.
- Maintained accurate documentation of completed tasks, supporting efficient project management processes.
- Developed effective time management skills by managing multiple priorities simultaneously under tight deadlines.
- Worked closely with senior technicians on server maintenance tasks, improving uptime and network stability across the organization.
- Manufactured several different medical devices for life saving surgeries.
Associate
Home Depot
04.2021 - 08.2022
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
Operations Specialist
Aesculap
02.2017 - 08.2020
- Improved operational efficiency by streamlining processes and implementing new systems.
- Reduced costs for the department by identifying areas of improvement and proposing cost-effective solutions.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Developed and updated tracking spreadsheets using various different programs.
- Devised and implemented processes and procedures to streamline operations.
- Observed packing operations to verify conformance to specifications.
Education
High School Diploma -
Valley Traditional High School
Louisville, KY06.2011
Skills
- Customer Service
- Machine Learning Basics
- Quality Assurance
- Basic Programming
- Data Analysis
- Inventory Management
- Problem Solving
- Product Knowledge
Timeline
Technical Apprentice
Bausch And Lomb
07.2023 - Current
Associate
Home Depot
04.2021 - 08.2022
Operations Specialist
Aesculap
02.2017 - 08.2020
High School Diploma -
Valley Traditional High School
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