Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Cayton

Canton

Summary

Account supervisor with a strong track record in customer communication and process enhancement. Expertise in conflict resolution and performance reporting, with a commitment to training teams for success in customer relations. Proven skills in team leadership and effective management of customer relationships, driving measurable improvements in service delivery.

Overview

13
13
years of professional experience

Work History

Customer Relations Account Supervisor

AWP Safety
Canton
06.2023 - Current
  • Supervised daily collections activities to ensure timely account management.
  • Analyzed account data to identify trends and resolve issues.
  • Monitored collection staff workflow, providing feedback and coaching for improvement.
  • Trained team members on best practices for effective customer communication.
  • Produced weekly and monthly performance reports for collection teams.
  • Developed strategies for collecting delinquent accounts while preserving customer relations.
  • Assisted in creating training materials for new hires in Collections Department.
  • Provided leadership during team meetings and training sessions to enhance collaboration.

Customer Relations Account Specialist

AWP Safety
Canton
05.2020 - 06.2023
  • Processed billing data for client accounts to ensure accuracy and compliance.
  • Reviewed and reconciled discrepancies in billing statements and invoices.
  • Communicated with clients to address billing inquiries and provide account status updates.
  • Prepared detailed reports on billing activities for management review.
  • Generated accurate invoices based on contracts and agreements received from clients.
  • Managed customer accounts to facilitate timely payments and resolve outstanding balances.
  • Conducted thorough reviews of customer invoices to maintain precision and reliability.

Customer Service Supervisor

AWP Safety
Canton
06.2019 - 05.2020
  • Managed daily operations of support center team to ensure efficient service delivery.
  • Implemented process improvements, increasing response times and service quality.
  • Coordinated interdepartmental communication to streamline issue resolution.
  • Evaluated performance metrics to identify opportunities for enhancement.
  • Oversaw scheduling and workload distribution to optimize team performance.
  • Resolved escalated customer complaints promptly to maintain satisfaction.

Customer Service Coordinator

AWP Safety
Canton
04.2015 - 06.2019
  • Coordinated daily scheduling for over 600 employees to enhance workforce efficiency.
  • Managed input of daily work orders for contractors, ensuring timely project execution.
  • Identified missing crews and facilitated meetings to address staffing gaps.

Traffic Control Flagger

AWP Safety
Canton
06.2012 - 04.2015
  • Directed traffic to ensure safe passage through construction zones.
  • Monitored vehicle and pedestrian movement to uphold safety standards.
  • Installed and removed traffic control signs and barriers as required.
  • Communicated effectively with team members and drivers to facilitate smooth operations.

Education

High School Diploma -

Perry High School
Massillon, OH
06-2009

Skills

  • Customer communication
  • Performance reporting
  • Relationship management
  • Process improvement
  • Team leadership
  • Conflict resolution
  • Problem solving
  • Time management
  • Coaching and mentoring
  • Goal setting and performance
  • Analytical skills

Timeline

Customer Relations Account Supervisor

AWP Safety
06.2023 - Current

Customer Relations Account Specialist

AWP Safety
05.2020 - 06.2023

Customer Service Supervisor

AWP Safety
06.2019 - 05.2020

Customer Service Coordinator

AWP Safety
04.2015 - 06.2019

Traffic Control Flagger

AWP Safety
06.2012 - 04.2015

High School Diploma -

Perry High School

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