Summary
Overview
Work History
Education
Skills
Certification
Timeline

Brittany Cazarez

YUKON,OK

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering Number years of administrative and customer service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

Babysitter

Family Members
01.2006 - 10.2013
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Assisted children with homework assignments and special projects across different subjects.

Scheduler

United Blood Services
06.2009 - 06.2011
  • Generated department orders and accompanying documentation.
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Manager

Leos Mexican Restaurant
06.2011 - 12.2013
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Hostess

Landry's Seafood House
07.2013 - 09.2014
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Server

Landry's Seafood House
07.2013 - 09.2014
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Answered customers' questions, recommended items, and recorded order information.

Home Scheduler

Family Members
10.2014 - 11.2023
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased customer service success rates by quickly resolving issues.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

PCA Personal Care Aid

Elara Caring
01.2024 - Current
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.

Education

Associate Of Applied Arts -

McLennan Community College, Waco, TX
12.2018

Associate Of Applied Science -

McLennan Community College, Waco, TX
12.2018

Skills

  • Telephone Etiquette
  • Staff Coordination
  • Call Management
  • Payroll Processing
  • Attention to Detail
  • Problem-Solving
  • Account Management
  • Critical Thinking
  • Schedule Management
  • Computer Skills
  • Timesheet Management
  • Patient Scheduling
  • Order Processing
  • Inventory Tracking
  • Teamwork and Collaboration
  • Data Entry
  • Production Scheduling
  • Customer Service
  • Materials Management
  • Service Sales
  • Resource Planning
  • ICD-10 proficiency
  • Medical record review
  • HIPAA compliance
  • Medical terminology expertise
  • Procedural coding
  • Insurance coding (ICD-9 and CPT)
  • Revenue cycle management
  • Patient confidentiality
  • Healthcare reimbursement
  • CPT coding
  • Anatomy and physiology
  • Clinical documentation

Certification

  • CNA - Certified Nurse Assistant
  • CBCS - Certified Billing and Coding Specialist

Timeline

PCA Personal Care Aid - Elara Caring
01.2024 - Current
Home Scheduler - Family Members
10.2014 - 11.2023
Hostess - Landry's Seafood House
07.2013 - 09.2014
Server - Landry's Seafood House
07.2013 - 09.2014
Manager - Leos Mexican Restaurant
06.2011 - 12.2013
Scheduler - United Blood Services
06.2009 - 06.2011
Babysitter - Family Members
01.2006 - 10.2013
McLennan Community College - Associate Of Applied Arts,
McLennan Community College - Associate Of Applied Science,

Similar Profiles

CREATE PROFILE
Brittany Cazarez