Brittany C. Fenner
Orlando,FL
Summary
Dynamic professional with a proven track record of excelling in leadership and project management. Adept at leveraging data analytics to optimize projects, while fostering collaboration, and enhancing team performance. Skilled in crisis management and public safety, ensuring effective responses to emergencies and maintaining high standards of professionalism.
Overview
14
14
years of professional experience
Work History
Flight Attendant
National Airlines
Orlando, FL
09.2024 - Current
- Customer Care: Deliver exceptional passenger service by anticipating needs, managing special requests, and maintaining a professional demeanor
- Public Safety and Security: Conduct safety procedures, manage emergency situations, and ensure compliance with all aviation regulations while maintaining passenger well-being
- Adaptability: Navigate changes, unexpected delays and situational awareness with flexibility and composure
- Emergency Response: Maintain current certifications in CPR, first aid, and emergency procedures while regularly participating in safety training protocols
- Planning and Preparation: Execute efficient pre-flight checks, coordinate service strategy, and maintain cabin readiness for all flight operations
- Collaboration: Partner effectively with flight crew, ground staff, and team members to ensure seamless flight operations and optimal passenger experience
- Communication: Provide clear and accurate communications to passengers and crew, public address announcements, safety instructions, and communication of company policies and procedures.
Senior Marketing Manager
Banyan Hill Publishing
Boynton Beach, FL
10.2014 - 07.2024
- Leadership: Directing and mentoring a team of 6+, fostering a culture of collaboration
- Project Management: Developing new product campaigns from concept to execution
- Segmentation: Creating personalized experiences for subscribers and targeting the most qualified buyers
- Organization: Digital planning to managing multiple projects effectively.
- Data Analytics: Leveraging KPI analysis to optimize campaigns
- Graphic Design: Overseeing and creating graphic design elements for campaign optimization and best user experience
- Collaboration: Led cross-functional teams to deliver 15+ successful projects annually, managing projects from concept to execution
Lead Security Officer
McRoberts Protective Agency
Baltimore, MD
05.2011 - 10.2014
- Critical Thinking: Analyzing situations and evidence quickly and performing risk assessment to make sound and timely decisions.
- Public Safety and Security: Frequent patrolling and securing locations. Anticipating and responding to threats and incidents. And maintaining a safe and secure environment.
- Vigilance and Judgement: Applying logic, experience, and foresight to protect people and assets effectively in a timely manner. Keeping focus and maintaining sharp situational awareness
- Threat Neutralization: Observing and assessing suspicious behavior or activity and responding with appropriate action. Containing threats, documenting, and reporting incidents appropriately.
- Problem Solving: Determining best practices to de-escalate and resolve threats or security breaches
Education
Bachelor of Science - Business Management with Marketing Certificate
University of Phoenix
Phoenix03.2024
Skills
- Public security and safety
- Emergency Response
- Time management
- Problem Solving and Threat Assessment
- Physical fitness
- Situational awareness
- Professionalism
- Cross-Cultural Awareness
- Collaboration
- Leadership and interpersonal skills
- Written and verbal communication
- Crisis management
- Conflict resolution
Awards
- National Society of Leadership and Success (NSLS), Honor society member, 01/01/23
- CPR Certification, 10/01/24
- FAA Certification, 11/01/24
Timeline
Flight Attendant
National Airlines
09.2024 - Current
Senior Marketing Manager
Banyan Hill Publishing
10.2014 - 07.2024
Lead Security Officer
McRoberts Protective Agency
05.2011 - 10.2014
Bachelor of Science - Business Management with Marketing Certificate
University of Phoenix
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