Brittany Chambers
Valley Stream,NY
Summary
Proactive quality management leader with extensive experience in health administration. Expertise in operational efficiency, compliance enhancements, and data analysis. Proven ability to implement performance improvement strategies and develop teams for excellence in person-centered care. Strong problem-solving skills and a history of building effective relationships with clients and team members.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Quality Management
NYC Health and Hospitals / Choler
New York, N.Y
10.2022 - Current
- Executed facility performance improvement initiatives and quality assurance requirements to elevate patient care.
- Developed and evaluated Annual QAPI and Safety Plan alongside Facility Assessment.
- Maintained accreditations and processed new certifications to ensure compliance with regulations.
- Established quality management systems and policies to enhance operational efficiency per national standards.
- Managed quality indicators, patient satisfaction, and employee satisfaction by collaborating with cross-functional teams.
- Oversaw data collection and QAPI activities, aligning facility metrics with strategic benchmarks.
- Prepared comprehensive QAPI Committee reports to identify trends and propose improvements for board discussions.
- Coordinated readiness for regulatory surveys through effective metrics and corrective action plans.
Senior Project Manager
NYC Health and Hospitals / Choler
New York, N.Y
07.2021 - Current
- Managed and executed project lifecycle, ensuring timely delivery of all departmental deliverables.
- Led COVID-19 staff testing and vaccination operations, enhancing workforce health initiatives.
- Oversaw OHS conversion to EMR (Epic) systemize, improving record-keeping efficiency.
- Directed employee engagement committee and staff recognition program to boost morale.
- Secured $1,000 Workweek wellness grant to promote employee well-being initiatives.
Business Manager
The Silvercrest Nursing and Rehabilitation Center
Briarwood, N.Y
12.2018 - 06.2021
- Developed business management goals and objectives to drive growth and prosperity.
- Managed operations of Nursing Administrative Office, overseeing staff performance and productivity.
- Implemented electronic scheduling and PTO request systems, restructuring staffing operations to reduce overtime by $700,000.
- Designed and executed projects using effective project management strategies.
- Maintained strong relationships with partners, vendors, and suppliers for optimal service delivery.
- Reconciled invoices and ensured accounts remained in good standing with major vendors.
- Conducted data analysis and report writing, including Covid-19 policies and procedures.
- Provided training sessions on new software systems to enhance employee efficiency.
Speech Language Pathology Office Secretary
New York Presbyterian-Queens
Flushing, N.Y
06.2015 - 12.2018
- Coordinated purchasing, billing, scheduling, and prior authorizations for adult and pediatric, inpatient and ambulatory services.
- Contested insurance denials successfully, enhancing revenue recovery.
- Managed patient service revenue, achieving zero billing delinquency.
- Supported transitional care services to ensure continuity of patient care during discharge.
- Oversaw analysis of patient statistics, implementing quality assurance measures with EAT-10 tool.
- Credentialed Speech Language Pathologists to maintain compliance standards.
- Ensured timely handling of customer service requests for improved satisfaction.
- Organized electronic and manual filing systems for efficient record management.
- Maintained office and clinical supply inventory.
Administrative Officer
Anne Kastor Brooklyn Free Clinic
Brooklyn, N.Y
08.2017 - 12.2017
- Managed medical, nursing, and public health students at SUNY Downstate Medical Center community clinic.
- Supervised administrative operations to ensure efficient service delivery.
- Coordinated care by serving as liaison between patients and clinical staff.
Rehabilitation Services Coordinator
The Silvercrest Nursing and Rehabilitation Center
Briarwood, N.Y
05.2012 - 05.2015
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.Served as liaison among patients, families, doctors, and therapists to facilitate communication.
- Arranged schedules for staff and family meetings to enhance coordination.
- Processed billing for rehabilitation office, medical supplies, and vendor purchase orders.
- Generated weekly rehabilitation rounds list and monthly minute logs for billing accuracy.
- Compiled employee time and payroll data for rehabilitation and recreational therapy staff.
- Maintained staffing levels by booking and coordinating agency therapists.
- Assisted in implementation of new outpatient therapy services clinic.
Education
Master of Public Health (MPH) - Health Policy and Management
SUNY Downstate Medical Center
Brooklyn, NY05.2018
Advanced Certificate in Public Health - Urban Health Studies
SUNY Downstate Medical Center
Brooklyn, NY05.2017
Certified Clinical Medical Assistant -
CUNY York College
Jamaica, NY03.2014
Bachelor of Science - Biology
St. Bonaventure University
St. Bonaventure12.2011
Skills
- Basic life support (CPR-AED) and vital signs
- Quality management and regulatory compliance
- Performance improvement and operational efficiency
- Data analysis and project management
- Strategic planning and cost reduction
- Team development
- Lean Six Sigma methodologies
- Microsoft Office proficiency
- Spanish language comprehension
Affiliations
- American Public Health Association (APHA)- Member
- American College of Healthcare Executives (ACHE)- Member
- Leading Age New York- General Member
- National Association for Healthcare Quality (NAHQ)- Member
Certification
- Certified Clinical Medical Assistant P7B2W6L9
Languages
Spanish
Limited
References
References available upon request.
Timeline
Director of Quality Management
NYC Health and Hospitals / Choler
10.2022 - Current
Senior Project Manager
NYC Health and Hospitals / Choler
07.2021 - Current
Business Manager
The Silvercrest Nursing and Rehabilitation Center
12.2018 - 06.2021
Administrative Officer
Anne Kastor Brooklyn Free Clinic
08.2017 - 12.2017
Speech Language Pathology Office Secretary
New York Presbyterian-Queens
06.2015 - 12.2018
Rehabilitation Services Coordinator
The Silvercrest Nursing and Rehabilitation Center
05.2012 - 05.2015
Master of Public Health (MPH) - Health Policy and Management
SUNY Downstate Medical Center
Advanced Certificate in Public Health - Urban Health Studies
SUNY Downstate Medical Center
Certified Clinical Medical Assistant -
CUNY York College
Bachelor of Science - Biology
St. Bonaventure University
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