Summary
Overview
Work History
Education
Skills
Customerserviceskills
Medicalknowledge
Timeline
Generic

Brittany Champion

Orlando

Summary

Extremely motivated individual offering exceptional interpersonal and customer service skills. Quick learner, organized, and adept at multi-tasking. I am seeking to utilize my experience and education, while providing the highest level of attention to detail in a medical office environment. Proficient in Microsoft Word. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.

Overview

3
3
years of professional experience

Work History

Billing Specialist

Elevance
12.2022 - Current
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Developed user-friendly billing guide for patients, improving their understanding and satisfaction with billing process.
  • Proficient in CPR+ and Enterprise.
  • Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
  • Reduced billing errors through consistent review and reconciliation of account discrepancies.

Education

Medical Assistant

Concorde Career College
Orlando, FL
04.2021

Associates of Science Degree: Health Information Management -

Anthem College
Phoenix, AZ
03.2013

Skills

  • Billing systems and software
  • Insurance Verification
  • Claims Processing
  • HIPAA Compliance
  • Claim submission
  • Customer Engagement
  • Research and due diligence
  • Microsoft Office
  • Customer Service
  • Customer service support
  • 10-Key Data Entry
  • Team Collaboration

Customerserviceskills

  • High level of interpersonal skills to handle confidential information with discretion
  • Experienced in meeting customer needs in a fast paced environment
  • Energetic, positive, and attentive to patient needs
  • Comfortable working in a group and individual setting plus being able to lead others as needed.

Medicalknowledge

  • Knowledgeable in HIPAA regulations, EMR, CPT Codes, ICD-9-CM, and HCPCS Codes
  • Familiar with Medical Terminology and medical office techniques
  • Adept at collection and recording of patient information including verification of insurance
  • Scheduling appointments & operating medical software

Timeline

Billing Specialist

Elevance
12.2022 - Current

Medical Assistant

Concorde Career College

Associates of Science Degree: Health Information Management -

Anthem College