Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Chandler

Maben,MS

Summary

Highly efficient decorated veteran well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

CVS Aetna
05.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Relayed care and medication advice to patients to relieve physicians during peak hours.

Military

Army National Gaurd
05.2012 - Current
  • Secured and protected military property, assets and personnel.
  • Operated and maintained armored vehicles.
  • Implemented tactics, procedures, and techniques for defense systems.
  • Engaged targets in low-light conditions with night vision equipment.
  • Provided emergency response security, eliminating hazards and potential dangers.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Clerk

USPS
11.2020 - 02.2023
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Interacted with customers by phone, email or in-person to provide information.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Received and routed business correspondence to correct departments and staff members.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Education

Associate Of Applied Arts -

Itawamba Community College
Fulton, MS
12.2017

Skills

  • Microsoft Office
  • Customer Satisfaction
  • Microsoft Excel
  • Schedule Management
  • Record Sorting and Filing
  • Data Gathering
  • Mail Processing
  • Organizational Management
  • Critical Thinking
  • Sales Strategies

Timeline

Customer Service Representative

CVS Aetna
05.2022 - Current

Clerk

USPS
11.2020 - 02.2023

Military

Army National Gaurd
05.2012 - Current

Associate Of Applied Arts -

Itawamba Community College

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Brittany Chandler